Application Support Analyst

3 days ago

Montreal, Canada QUANTEAM - North America (RAINBOW PARTNERS Group) Full time

About the Company:


As the founding entity of RAINBOW PARTNERS, Quanteam is a consulting firm specializing in Banking, Finance, and Financial Services. Guided by our core values of closeness, teamwork, diversity, and excellence, our team of 1,000 expert consultants, representing 35 different nationalities, collaborates across 10 international offices: Paris, Lyon, New York, Montreal, London, Brussels, Geneva, Lisbon, Porto and Casablanca.


We are looking for an Application Support Analyst for one of our clients, an investment bank set in Montreal


Role Overview :


The team is focussed on the development and operations of accounting IT systems for regulatory, management and performance monitoring purposes. The team is part of a family of services linked to Finance, Risk and Management.

The teams’ ambitions are to constantly improve the systems used by our business partners, migrate legacy applications to a public cloud architecture and promote the growth and adoption of in-house data science platforms.

The team is responsible for functional support analyst, responding users’ requests and analyzing functional process related to technical

The main responsibility of the team is to be a Point of Contact in AMER for one or more functional lines.

Key responsibilities:


The responsibilities of this role include, but are not limited to :

  • Study and analyze functional requirements, functional issues and bugs, processes in fixed income, equities, securities and processing domain.
  • Coordinate solution workshops, document requirements with BA’s and developers
  • Coordinate with users to produce comprehensive test plan and develop user signoff criteria.
  • Provide rapid resolution to functional and technical issues and report incidents to the appropriate chain of command.
  • Solve functional problems in a complex financial environment, with varied applications and regional and / or global architectures. Multi-tasking environments
  • Provide functional and technical expertise (log analysis) to produce and promote quality and
  • sustainable solutions.
  • Define and maintain the application support guide.
  • Communicate with users in connection with application failures. The users will Traders, Sellers, Auditors, Middle Office
  • Liaise with teams from New York, Paris and BLR
  • Understand the regulated environment and the constraints of client activity
  • Perform homologation/post-deployment testing of new releases (quality assurance)
  • Respond to the user within a set timeframe depending on the severity of the problem, document and track (case study, issues, impact studies, action plan)


Required Qualifications and Skills:


Must Have:


  • Minimum of 2 years of experience in a similar role
  • Experience with SQL
  • Experience with Unix, Linux anx Windows server environnement
  • Experience using Autosys


Education:


  • Bachelor Computers/Engineering/Finance or other related university degree


LANGUAGE:

English : mandatory

French : is a plus

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