Enterprise Account Manager

3 weeks ago

Toronto, Canada SysAid Full time

SysAid is a dynamic SaaS company, taking organizations on a transformative journey toward AI-driven business processes and services. With zero setup required, our conversational AI manages employees' requests, assists with queries, and accelerates the resolution of issues.


We're recognized as a leading innovator in the industry, featured in the Gartner Magic Quadrant for ITSM, and honored with AWS's prestigious Rising ISV Star Award. With over 4,000 clients across 140 countries and a daily impact on over 9 million end-users, we are committed to transforming the organizational service management landscape.


We seek a proactive Enterprise Account Manager to drive growth within our enterprise client network. You'll identify expansion opportunities, nurture relationships, and collaborate with our Customer Success Manager to generate revenue and build long-term partnerships. Join us and be the catalyst for our Enterprise growth


Responsibilities:

  • Cultivate relationships with existing Enterprise clients.
  • Innovatively enhance expansion performance through creative strategies.
  • Create and deliver compelling product and service presentations to existing customers.
  • Stay abreast of industry trends to continually refine your understanding of our customer’s businesses and SysAid’s products and services.
  • Opportunity Identification: Proactively identify growth opportunities within SysAid's enterprise customer base, leveraging existing relationships and industry insights.
  • Relationship Building and Mapping: Nurture and strengthen relationships with current contacts, utilizing these connections to build a broader network that facilitates account growth.
  • Collaborative Strategy: Work hand in hand with the Customer Success Manager, and the wider business and manage internal resources to strategize and plan the expansion of accounts, aligning efforts to drive revenue generation.
  • Understand complex customer requirements on both a business and technical level.


Requirements:

  • 5+ years of quota-carrying SaaS/B2B software sales experience with a track record of quote achievement.
  • Proficiency in multi-stakeholder, $40K+ ARR SaaS sales, and contract negotiation.
  • Experience managing the sales cycle from business champion to the C-Level.
  • A willingness and ability to travel up to 25% of the time.
  • Strong analytical skills and exceptional communication abilities.
  • A high degree of self-motivation, resilience, and a collaborative mindset.
  • A strong presence on the phone and remote web sessions (Demo).
  • Ability to multi-task, prioritize, and manage time effectively.

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