Hangar Operations Manager

2 weeks ago

Hamilton, Canada Can-Tech Services Full time

Job Summary:

• The Hangar Operations Manager is responsible for the success of the heavy maintenance and line maintenance segments within the assigned Hangar(s), and reports to the Director of Maintenance

• The Manager will provide leadership and set the tone and pace for overall hangar and project operations You would directly manage the Project Supervisors, Hangar Support Supervisor, and other relevant Leads/ Supervisors as well as associated staff

• The Hangar Operations Manager is responsible for ensuring that all staff are compliant with the company’s policies, and with Transport Canada regulations

• Promote a welcoming and friendly environment, and oversee assigned projects, ensuring cost targets are met, and that customers receive a high level of service


Responsibilities:


Compliance:

• Promote and maintain company policies to the highest standards

• Promote Safety Management System reporting and ensure reports are submitted ASAP

• Ensure Hangar Maintenance Operations are carried out in compliance with company Maintenance Policy Manual and Maintenance Control Manual

• Ensure all Canadian and foreign airworthiness requirements are met

• Ensure company quality control system is maintained to the highest standards

• Comply with corporate process standards

• Request and maintain training requirements for all staff

Project Management:

• Provide a high level of customer service ensuring customers concerns are actioned in a timely manner

• Work with Business Development on manhour estimates and span times

• Monitor project progress and escalate any concerns immediately

• Identify labour requirements to the Director of Maintenance

• Oversee projects for effective and efficient use of labour

• Ensure all necessary hangar tooling is available and serviceable

• Manage non-billable hours and costs to targets

Leadership:

• Create and promote a healthy, friendly, respectful and positive teamwork environment for all staff

• Ensure fair and equitable practices with regards to hiring, promoting and disciplinary decisions

• Ensure employee performance expectations are communicated, and reviews are carried out

• Provide guidance and direction to Project Supervisors

• Participate actively in improvement initiatives and promote innovation

Planning:

• Participate in long term planning events with Business Development

• Coordination

• Manage available hangar capacity

• Manage vacation schedules

Liaison/Communication:

• Ensure facility maintenance requirements are met and efficient

Analysis:

• Participate in capital equipment budgeting

• Review the customer feedback report with the Director of Maintenance for future learning and improvements

Other/Hangar Specific:

• May act as Subject Matter Expert for trade specific requirements

• Work closely with the other Hangar Operations Managers to promote a collaborative environment

• Provide coverage and support as needed in other locations – some travel required


Qualifications:


Certification, Education, Experience:

• Minimum of 10 years’ related experience with 5 years of management experience

• Valid Transport Canada A.M.E

• Prior experience in a MRO or heavy maintenance environment, an asset

• Prior experience with Airbus and Boeing aircraft, an asset

• Prior Project management experience, an asset

• Detailed understanding of financial processes

• Detailed understanding of Quality Assurance processes

• Working knowledge of various types of aircraft

• Working knowledge of Transport Canada regulations as applicable

Requirements/Skills:

• Excellent leadership and collaboration skills

• Excellent planning and organizational skills

• Excellent project management skills

• Excellent customer service skills

• Strong analytical and problem-solving skills

• Strong negotiation skills

• Basic understanding of financial principles, forecasting and budgeting

• Proven ability to comprehend/implement business and financial goals

• Good interpersonal and communication skills (written and verbal)

• Focus on Continuous Improvement in a collaborative fashion

• Exemplifies strong ethics and values and leads by example

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