Current jobs related to Customer Service Agent in disputes - montréal - National Bank

  • Customer Service Agent in Dispute

    6 months ago

    Montréal, Canada National Bank of Canada Full time

    A career as a customer service agent in dispute demonstrates your analytical skills as well as your ability to make decisions. It means having a positive impact on the process of challenging our customers. **Your remuneration** The salary starts at $23.75 per hour and we offer a program to reimburse your education. **Your job** - Answer incoming and...

  • Disputes Team Lead

    6 months ago

    Montréal, Canada ZIM Full time

    The Dispute team lead’s main purpose is to lead the resolution of disputes and to optimize the process of resolving disputes with customers. It involves identifying, tracking, researching, and communicating with customers to resolve disputes and documenting the resolution. A close collaboration of all business functions is essential to be successful in the...

  • Customer Service Agent

    6 months ago

    Montréal, Canada Boutique 1861 Full time

    Company Description Founded in 2009, Boutique 1861 is a fast-growing Quebec-based company specialized in women's apperel with four distinct brands : Boutique 1861, La Petite Garçonne, Boudoir 1861 and Maison Garçonne. The company has 4 stores on Saint-Laurent Street in Montreal (close to public transportation!), an online store and more than 80 passionate...

  • Chargeback Agent

    3 weeks ago

    Montréal, QC, Canada National Bank of Canada Full time

    As a customer service agent in disputes, you will answer calls from customers wishing to dispute transactions on their account. Your main mission will be to guide our clients through the dispute process, thus playing a key role in preventing fraud and protecting their financial interests. **Your remuneration** The salary starts at $24.00 per hour and we...

  • B2b Collection Agent

    3 months ago

    Montréal, QC, Canada Carmichael Engineering Ingénierie Carmichael Full time

    **B2B Collection Agent** Join our dynamic team and contribute to the financial health of our company! We are looking for an experienced B2B collection agent to manage a portfolio of overdue accounts. **Your responsibilities**: - Portfolio management: Follow-up and analysis of overdue customer accounts, identification of priorities and implementation of...

  • Customer Service Agent

    3 weeks ago

    Montréal, QC H2X 2V4, Canada Boutique 1861 Full time

    **Company Description** Founded in 2009, Boutique 1861 is a fast-growing Quebec-based company specialized in women's apperel with four distinct brands : Boutique 1861, La Petite Garçonne, Boudoir 1861 and Maison Garçonne. The company has 4 stores on Saint-Laurent Street in Montreal (close to public transportation!), an online store and more than 75...

  • Customer Service Agent

    6 months ago

    Montréal, Canada Corporation Adfast Full time

    Working at Adfast means being part of a human and technological adventure that began over 40 years ago. We are a manufacturer of eco-friendly adhesives, sealants and insulating foams for sustainable building construction. Adfast is certified as an Industry 4.0 showcase by the Ministry of Economy and Innovation, due to the interconnectedness of its multiple...

  • Customer Service Agent

    6 months ago

    Montréal, Canada Corporation Adfast Full time

    Working at Adfast means being part of a human and technological adventure that began over 40 years ago. We are a manufacturer of eco-friendly adhesives, sealants and insulating foams for sustainable building construction. Adfast is certified as an Industry 4.0 showcase by the Ministry of Economy and Innovation, due to the interconnectedness of its multiple...

  • Customer Service Agent

    6 months ago

    Montréal, Canada TP-Holiday Group Limited Full time

    The Customer Service Agent offers important support for our company’s activities. He/She ensures the satisfaction of our customers by offering an outstanding service and by following the standards established in the Customer Service and After Sales department. Reporting to the Customer Service and After Sales Manager, the selected person responds to...

  • Customer Service Agent

    6 months ago

    Montréal, Canada Corporation Adfast Full time

    Working at Adfast means being part of a human and technological adventure that began over 40 years ago. We are a manufacturer of eco-friendly adhesives, sealants and insulating foams for sustainable building construction. Adfast is certified as an Industry 4.0 showcase by the Ministry of Economy and Innovation, due to the interconnectedness of its multiple...

  • Lead Agent, Customer Services

    5 months ago

    Montréal, Canada American Airlines Full time

    Location: Pierre Elliot Trudeau Intl Apt (YUL-TRMU) Additional Locations: None Requisition ID: 70283 **Intro**: Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey,...

  • Customer Service Agent

    6 months ago

    Montréal, Canada National Bank of Canada Full time

    Youtube Video As a Customer Service Agent for our Montréal’s call centres, you’ll support clients with their banking needs and help them use our electronic solutions. You’ll have a positive impact on clients by listening closely to their needs and offering excellent customer service. **Your compensation** The salary starts at $21.50/hour with two...

  • Customer Service Agent

    6 months ago

    Montréal, Canada LCI Education Full time

    LCI Education is a diverse learning community of 12 select higher education institutions with 23 campuses on 5 continents, and 2,000 colleagues involved in educating over 20,000 learners worldwide each year. As a Customer Service Agent and under the supervision of the Admissions Manager, you will be the first point of contact between future learners and...

  • Customer Service Agent

    5 months ago

    Montréal, Canada NAPA Auto Parts Full time

    **Company Description** Be part of a community of authentic, proud and trusted people** At UAP, we believe we don’t just deliver car and heavy vehicle parts all around the country;** we also** help keep Canadians moving **forward**. This makes for a special kind of workplace. We have the experience and strength of our 100-year legacy and the desire to...

  • Customer Service Support Agent

    5 months ago

    Montréal, Canada CTConsultants Full time

    **CTC007428 - Customer Service Support Agent**: **Secteur industriel: Telecommunications**: **Type d'emploi: Contract**: **Durée: Eleven months**: **Mode de travail: Remote**: **Description**: Roles and Responsibilities: - Act as an escalation point towards our Wireless Network vendor, to investigate, expedite, and - resolve network issues and business...

  • Agent Du Service Clientèle

    6 months ago

    Montréal, Canada Voxdata Full time

    **English version to follow** **Prêt à vous joindre à l'un des plus importants centres d'appels de Montréal ! VOXDATA vous attend !** Nous cherchons à agrandir notre équipe avec de nouveaux membres qui sont prêts à devenir nos prochains experts en offrant la meilleure expérience client possible ! **Voici quelques raisons pour lesquelles il fait...

  • Agent Du Service Clientèle

    6 months ago

    Montréal, Canada Voxdata Full time

    **English version to follow** **Prêt à vous joindre à l'un des plus importants centres d'appels de Montréal ! VOXDATA vous attend !** Nous cherchons à agrandir notre équipe avec de nouveaux membres qui sont prêts à devenir nos prochains experts en offrant la meilleure expérience client possible ! **Voici quelques raisons pour lesquelles il fait...

  • Agent Du Service Clientèle

    6 months ago

    Montréal, Canada Voxdata Full time

    **English version to follow** **Prêt à vous joindre à l'un des plus importants centres d'appels de Montréal ! VOXDATA vous attend !** Nous cherchons à agrandir notre équipe avec de nouveaux membres qui sont prêts à devenir nos prochains experts en offrant la meilleure expérience client possible ! **Voici quelques raisons pour lesquelles il fait...

  • Customer Service and Experience Agent

    6 months ago

    Montréal, Canada DeSerres (head office) Full time

    Join us at DeSerres and let your listening skills, proactivity and interpersonal skills enrich our customer service and experience team. **What we offer**: - 36-hour work week ; - 3 weeks vacation after 1 year of service ; - 5 days flexible leave; - Summer hours; - Group insurance paid partly by employer; - REED/RPDB; - Hybrid work (3 days a week...

  • Customer Service Agent

    4 months ago

    Montréal, QC, Canada Corporation Adfast Full time

    Working at Adfast means being part of a human and technological adventure that began over 40 years ago. We are a manufacturer of eco-friendly adhesives, sealants and insulating foams for sustainable building construction. Adfast is certified as an Industry 4.0 showcase by the Ministry of Economy and Innovation, due to the interconnectedness of its multiple...

Customer Service Agent in disputes

6 months ago

montréal, Canada National Bank Full time

As a customer service agent in disputes, you will answer calls from customers wishing to dispute transactions on their account. Your main mission will be to guide our clients through the dispute process, thus playing a key role in preventing fraud and protecting their financial interests.

Your remuneration

The salary starts at $23.75 per hour and we offer a program to reimburse your education.

Your job

  • Respond to calls from customers who want to dispute transactions on their account
  • Support clients with concerns related to disputed transactions.
  • Analyze suspicious transactions and provide detailed assistance in the dispute process.
  • Build a relationship of trust with customers, internal colleagues and partners.
  • Refer clients to your colleagues for specialized needs

Your team

In the area of fraud prevention and detection, you will be part of a dynamic team of 22 colleagues and report to the section director. Our team stands out for its curiosity and involvement in the accomplishment of our mission. It helps to exert a positive influence in people's lives through the process of fraud and disputes.

The Call Center is open from 8 a.m. to 8 p.m. Monday to Friday and you must be available full-time, 37.5 hours per week, during these business hours. Your work schedule will be variable and available three weeks in advance.

Your training and development

Your start consists of a day training course lasting about 4 weeks. Your hands-on training on the lines, supported by expert colleagues, will continue for about 2 weeks.

Our training, based on learning in action, allows you to master your craft. Access to colleagues with different expertise, experience and diverse profiles enriches your development from all points of view.

New horizons are available to you, career path in your role, promotion, evolution in the sector and other scenarios are accessible. There are many career opportunities and we encourage internal mobility.

Prerequisite

  • Have a high school diploma
  • Experience in customer service, consulting services
  • Ability to support clients and make decisions

Your benefits
In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.
  • Health and wellness program, including many options
  • Flexible group insurance
  • Generous pension plan
  • Employee Share Ownership Plan
  • Employee and Family Assistance Program
  • Preferential banking services
  • Opportunities to get involved in community initiatives
  • Telemedicine service
  • Virtual sleep clinic
These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.
Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.
We're putting people first
We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.
We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates What can you bring to our team?
Come live your ambitions with us