BRP | Global Product Support Team Lead

22 hours ago

sherbrooke, Canada BRP Full time

YOU'LL HAVE THE OPPORTUNITY TO:

  • Act as a mentor, coach and point of contact to a team located in different countries worldwide. Ensure continuous employee development and promote a high level of engagement through dynamic and inspiring leadership.
  • Ensures the delivery of technical support for Can-Am Off-Road, with a consistent alignment of service levels.
  • Collaborate and ensure a strong, close working partnership with key business partners and stakeholders sharing insights and trends and be recognized as the voice of the dealer favouring an outside-in mindset.
  • Be responsible for implementing innovative ways to operate the department and ensure continuous improvement on key opportunities by using analytic capabilities, change management skills and sound judgment. Provide recommendations and implement resolutions to identified opportunities.
  • Provide input on strategic alignment and vision to successfully deliver key objectives.
  • Ensure communication with different stakeholders internally and externally.
  • Assure alignment of warranty decisions and practices with company expectations in ways that contribute to its ongoing success.

YOU’LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS AND QUALITIES:

  • You live and breathe after-sales and support, are driven and committed when it comes to problem solving and consistently strive to make a difference in the service experience.
  • You have run successful support teams; hiring, mentoring and training are all things within your comfort zone.
  • You obsess over providing quality services and resolving difficult situations innovatively is where you shine.
  • You know how to connect the dots between product, dealer support and customer experience.
  • You are an expert in the tools and processes used to build and run a world-class support team.
  • You are a reference in communicating with different groups and understand that you are in a key position.
  • You have a technical background and experience with snowmobiles or other powersport products.
  • You have demonstrated success in building and executing internal processes, problem solving and transfer of best practices.
  • You have strong negotiation, communication, verbal and written skills.
  • You have a minimum 5 years of relevant experience.
  • You are strong in English, written and verbal. Other languages are an asset.
  • Previous experience in customer support management will be considered a strong asset particularly for power sports and/or automotive.

ACKNOWLEDGING THE POWER OF DIVERSITY

BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead

For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning. 

AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN.

Let’s start with a strong foundation — You want it, we have it:

  • Annual bonus based on the company’s financial results
  • Generous paid time away
  • Pension plan
  • Collective saving opportunities
  • Industry leading healthcare fully paid by BRP

What about some feel good perks:

  • Flexible work schedule
  • A summer schedule that varies by department and location
  • Holiday season shutdown
  • Educational resources
  • Discount on BRP products

WELCOME TO BRP

We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 20,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination; It’s about the journey. 

#LI-Hybrid

#LI-EF1

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