Communications Manager

2 months ago

Montreal, Canada Administration portuaire de Montréal Full time

Under the supervision of the Director, Communications, the incumbent plans, coordinates and directs communications strategies and activities, the administration of which is entrusted to him/her.

The incumbent supports the Director, Communications in the development and deployment of external and internal communications strategies, the management of media relations and the proper functioning and management of the team for which he/she is responsible. This person is responsible for planning, implementing and coordinating the activities of his/her team. He/she is the guardian of the processes and management of his/her team's projects, while being the privileged support of the other members of the management team. The incumbent is responsible for writing the material and creating/maintaining the tools necessary to achieve his/her team's objectives, in collaboration with the various external stakeholders. This position is also responsible, alongside the Director of Communications, for the external communications strategy and the public outreach of the Contrecoeur project.

The key responsibilities of this position are as follows:

Communications:

  • Maintain and develop communications expertise and develop effective collaboration methods with other Communications and community relations teams.
  • Manage communications specialists.
  • Act as a point of reference for business partners and colleagues in the “Community Relations” team for the development of sectoral communications strategies:
    • Assess needs
    • Ensure follow-ups
    • Resolve issues if necessary
    • Responsible for compliance with the various work processes
    • Meet the needs of internal and external clients regarding communications.
  • Participate in various working committees.
  • Analyze issues, trends and new developments in the communications field, and advise on new directions and best practices for these fields.
  • Participate in the coordination of various external mandates.

Contrecoeur Expansion Project:

  • Responsible, with the Director, Communications, for the Contrecoeur project’s external communications strategy and its deployment.
  • Advises, supports, and assists the Contrecœur Project Office team managers in various practices related to communications, public affairs, and community relations.
  • Prepares and develops communication strategies, in support of the Director of Communications, to help develop the project.

Media Relations and Crisis Management:

  • Significantly supports the Director of Communications on the media relations component and in defining corporate communication strategies:
    • Develops key messages and questions and answers
    • Conducts research
    • Advises, supports, and assists the director during various events when required
    • Conducts press analyses, makes recommendations on tools
    • Acts as a backup spokesperson
    • Acts as a backup on the Emergency Coordination Center.

Human Resources Management:

Supports the Director of Communications in managing the department (priorities, capacities)

  • Ensures the health, safety, and well-being of its employees.
  • Develops and maintains a positive work environment.
  • Maintains good relations with employees and unions to ensure that the department’s objectives are achieved.
  • Ensures the participation of employees as partners in achieving objectives.
  • Evaluates, encourages and supervises individual and team performance.
  • Implements the necessary means to ensure compliance with laws, regulations, standards and policies relating to occupational health and safety.
  • Manages attendance (vacation, sick leave, maternity leave, etc.).
  • Establishes objectives for communications, public affairs and community relations
  • Plans, prioritizes and coordinates activities based on established objectives.
  • Controls and monitors activities based on the established budget and timelines.

Administration:

  • Supports the Director in preparing budgets for the Communications, External Relations and Community Relations department.
  • Analyzes the evolution of expenses under his/her responsibility and explains budget variances, when required.
  • Writes and reviews quotes, service contracts and work plans.
  • Adapts, develops and implements new work methods and ensures the constant improvement of processes.
  • Analyzes, prepares and submits forecasts for materials, equipment and labor.
  • Sets up the necessary tools to ensure compliance with laws, regulations, standards and policies affecting communications, public affairs and community relations activities.
  • Writes, approves and/or recommends various administrative documents.

Skills sought for this position :

  • Communicate with clarity
  • Take full responsibility
  • Rally to encourage support
  • Act on principle
  • Think conceptually
  • Be focused on customer needs
  • Navigate turbulence
  • Promote lasting professional relationships
  • Lead with conviction
  • Identify and develop talent

Qualifications

  • Undergraduate university degree in communications.
  • Ten (10) to fifteen (15) years of relevant experience in a relevant institutional environment, including five (5) years in team management.
  • Experience working on multidisciplinary projects.
  • Proficiency in the Office suite.
  • Excellent communication and interpersonal skills.
  • Knowledge of the maritime transport sector and/or infrastructure management is an asset.
  • Tact and diplomacy to deal with different clienteles.
  • Leadership. Teamwork. Rigor. Process-oriented.
  • Bilingualism spoken and written: French and English.

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