ticket processing

Embark on a career as Junior Helpdesk Support at Rival Group in Toronto, ON. Help resolve technical issues while working in a hybrid model that fosters connection and teamwork.In this full-time position, you will serve as the first point of contact for employees encountering technology challenges in both Mac and Windows environments. Your role involves...

Looking for a workplace that values excellence and simplicity? At Yardstick Technologies, we excel in delivering top-notch solutions while simplifying complex challenges. We listen to our clients and team members, care about your growth, and celebrate every success together. Join us and make a real impact! Our Story: Yardstick Technologies, founded in...

Enhance your career as a Product Support Engineer in Google Cloud Platform, focusing on troubleshooting and fixing issues across multiple applications in a full-time role. You’ll verify configurations, investigate bugs, and support product functionality within SLA requirements. In this role, you will work closely with other product support engineers and...

Step into a vital role as a Data Center Support Services Technician, responsible for server upgrades and network connectivity validation. You'll support ticketing operations while mentoring new technicians.In this position, you will handle replacing and upgrading server components, ensuring reliable network environments. You'll monitor responses in ticketing...

Become a First-Level Support Agent with Garaga, focusing on delivering exceptional application support to users across internal platforms. Ideal for individuals who thrive in customer service environments. In this role, you will work under the supervision of the Director of Partner Pricing & Digital Product Support, addressing first-level requests and...

Reporting to the Head of Ticket Sales, the Account Manager, Ticket Sales and Services will be a high performing, sales and service professional, focused on the creation and delivery of the best sports and entertainment experience in the Greater Ottawa/Gatineau area. Our sales professionals work closely with members of our Sports Business Operations team...

Job Description ROLE: IT Supervisor REPORTS TO: Director of IT LOCATION: Burnaby Head Office We are seeking a hands‑on End User Support Supervisor to lead a desktop support team while owning service performance, operational KPIs, cybersecurity incident response coordination, and selected IT projects. This role is a critical front‑line leadership position...

Job Description ROLE: IT Supervisor REPORTS TO: Director of IT LOCATION: Burnaby Head Office We are seeking a hands‑on End User Support Supervisor to lead a desktop support team while owning service performance, operational KPIs, cybersecurity incident response coordination, and selected IT projects. This role is a critical front‑line...

Description Responsibilities: MIS: Provide daily ongoing Tier 2 subject matter expertise to clients with MS GP 2016, 2018, BSSI HFM and Logibec MMS through the Footprint ticketing system or other mechanism MIS: Prioritize regularly scheduled support activities along with urgent, often unscheduled support requests with a high level of responsiveness and...

Job Description ROLE: IT Supervisor REPORTS TO: Director of IT LOCATION: Burnaby Head Office We are seeking a hands‑on End User Support Supervisor to lead a desktop support team while owning service performance, operational KPIs, cybersecurity incident response coordination, and selected IT projects. This role is a critical front‑line...

**Section**: Clerk's Services **Division**: Legal and Clerk's Services **Department**: Office of the Chief Administrative Officer **Initial Reporting Location**: 199 Larch Street **Job Status**: Permanent position **Union Affiliation**:CUPE 4705 Inside Unit **Hours of Work**: 70 hours bi-weekly **Shift Work Required**: No **Range of Pay**: Group 8 $29.72 to...

At Flynn, it's not just a job, it's a career Flynn Group of Companies, North America’s leading building envelope contractor, is looking for an IT Service Technician to join our team in our Mississauga office, reporting to the Helpdesk Manager. The primarily focus of this role will be on handling day today end user tickets and user queries, end user...

Enhance your career as a Product Support Engineer in Google Cloud Platform, focusing on troubleshooting and fixing issues across multiple applications in a full-time role. You’ll verify configurations, investigate bugs, and support product functionality within SLA requirements.In this role, you will work closely with other product support engineers and...

Why This Role ExistsClients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical questionProjects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full pictureTickets get lost between technical and commercial teams — this...

Job: IT Support Specialist Duration: 4+ Months Location: Remote Canada (Vancouver Metro) Job Description: As an IT Support Specialist, you will provide Tier 1 / Tier 2 support for end users across hardware, software, access, and collaboration tools. You will troubleshoot incidents, fulfill service requests, and support onboarding/offboarding activities....

Security Operations Center (SOC) Analyst Why this role matters Our clients trust us to keep them secureand productive. As a SOC Analyst, you’ll monitor and remediate security alertsacross multiple client environments, respond to cyber incidents, escalating effectively, and close the loop with clear documentation and Security RCAs. Reportingto the...

Why This Role ExistsClients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical questionProjects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full pictureTickets get lost between technical and commercial teams — this...

Executive Summary:The Technology Workplace Support Services (WSS) team provides technology support to the Morgan Stanley end user community. As part of these services, WSS is responsible and accountable for the end to end IT asset lifecycle, from procurement through disposal. It is critical to the Firm that accurate asset recording, inventory and auditing...

**Responsibilities**: 1. Ticket Management and Assignment: - Review new tickets entering the service board and ensure they are appropriately assigned to available resources. - Prioritize and schedule work based on the urgency, complexity, and service level agreements. - Monitor ticket progress and proactively address any delays or bottlenecks to ensure...

Security Operations Center (SOC) Analyst Why this role matters Our clients trust us to keep them secureand productive. As a SOC Analyst, you’ll monitor and remediate security alertsacross multiple client environments, respond to cyber incidents, escalating effectively, and close the loop with clear documentation and Security RCAs. Reportingto the...