head of customer jobs in Toronto

About TofuHow do you distinguish between real and fake in an AI world?This question has crippled the recruiting industry overnight. Tofu is building one of the most important companies of our time and the layer to fix it.AI has made it easier than ever to fake credentials, impersonate real people, and apply to jobs at scale using synthetic identities. More...

Join to apply for the Head of Customer Success role at Kinsta® Kinsta is one of the top‑managed WordPress hosting companies, with a growing club of 120,000+ businesses including startups, universities and Fortune 500 firms. We're motivated by excellent quality, and proud to have received a 97% satisfaction rating from our customers. That’s because, to...

Location: Hybrid- 3 days office (Yorkville, Toronto) with some travel to London, Ontario. Citation Canada is built on the belief that HR and Health & Safety are essential to the growth of any organization. Starting our journey as HRdownloads in 2008, we've since helped thousands of businesses across Canada make these matters clearer, faster and painless....

Join to apply for the Head of Customer Success role at Kinsta® Kinsta is one of the top‑managed WordPress hosting companies, with a growing club of 120,000+ businesses including startups, universities and Fortune 500 firms. We're motivated by excellent quality, and proud to have received a 97% satisfaction rating from our customers. That’s because,...

A leading managed WordPress hosting provider is seeking a Head of Customer Success to shape its customer success strategy. The role involves overseeing initiatives to improve customer satisfaction, adoption, retention, and expansion. The ideal candidate will demonstrate leadership in customer success management, a strong background in strategic planning, and...

City of Thunder Bay is seeking a Manager – Customer Service to lead the delivery of a centralized customer service model for municipal services. You will guide strategy, champion a customer‑focused culture, and align cross‑departmental processes for consistent service across the organization. You will shape staff development, ensure accessibility and...

Lead transformational initiatives at Momentum Financial Services Group as Head of Customer Journey Enablement. This hybrid role focuses on designing and implementing enterprise-wide journey frameworks that prioritize customer-centric solutions. As a leader, you will guide the alignment of cross-functional teams and drive the journey-based operating model's...

The Tech Recruiter I SaaS I AI I CybersecurityOwn retention and expansion. Build a CS machine that drives growth, reduces churn, and makes implementations repeatable.Establish CS operating cadence (weekly renewals/risk review, monthly exec reporting).Implement a churn/retention system: health scoring, churn taxonomy, renewal playbooks.Standardize onboarding...

Lead transformational initiatives at Momentum Financial Services Group as Head of Customer Journey Enablement. This hybrid role focuses on designing and implementing enterprise-wide journey frameworks that prioritize customer-centric solutions. As a leader, you will guide the alignment of cross-functional teams and drive the journey-based operating model's...

Momentum Financial Services Group in Toronto seeks a Director, Customer Journey - Originations to lead end-to-end origination journeys across products and channels. You will align strategy, prioritize high-value initiatives, and drive measurable business outcomes.This senior role requires cross-functional leadership, governance with the Journey Council, and...

A tech recruitment firm in Canada is seeking a Tech Recruiter specializing in SaaS, AI, and Cybersecurity. The role involves owning retention and expansion strategies, establishing operational cadences, and implementing a churn/retention system. Ideal candidates should demonstrate experience in customer service and project management within the tech...

Elevate customer experiences as a Head Cashier, offering friendly and accurate service. Manage the Self-Checkout area and support Cashiers for seamless transactions. As a Head Cashier, you will play a vital role in customer service. Your responsibilities include processing transactions, overseeing the Self-Checkout area, and actively increasing product...

Capital One Canada is seeking a Manager, Customer Resiliency Operations in our downtown Toronto office. You will lead a 3-person team, oversee outsourced collection agencies and law firms, and ensure regulatory compliance while enhancing the customer experience. You will drive strategic oversight of the agency network, champion tech-enabled improvements,...

Role Overview & Key Responsibilities: As Head of Customer Success, you will build, lead, and scale the Customer Success function at Mortgage Automator. You will serve as a strategic partner across Product, Sales, Onboarding, Support, and Marketing, working cross-functionally to drive customer value, retention, and lifetime expansion. You will be the...

Step into a transformative role at Vetster as the Head of Operations and Customer Experience. Focus on operational excellence while enhancing the veterinary service delivery model. In this hybrid position located in Toronto, you'll work closely with the COO, overseeing operations and the Customer Experience team. Your role involves optimizing processes to...

Lisa Gozlan Jewelry Inc. is seeking a Customer Care Manager to lead and elevate the customer experience across digital, retail, and brand touchpoints. You will build a high-performing team, define service standards, and own end-to-end escalation handling.You'll partner with Ecommerce, Operations and Marketing to optimize workflows, monitor KPIs such as...

Take charge as the Identity Operations Manager at RSM, focusing on SailPoint and team development. Oversee identity governance services for clients in the Middle East efficiently. As RSM's Identity Operations Manager, your key mission will be to manage Identity Governance and Administration (IGA) operations while leading a regional team. This position...

Head of Customer Toronto Sales Hybrid Full-time How do you distinguish between real and fake in an AI world? This question has crippled the recruiting industry overnight. Tofu is building one of the most important companies of our time and the layer to fix it. AI has made it easier than ever to fake credentials, impersonate real people, and apply to jobs...

Leap Tools is seeking a senior Customer Success Leader to grow and mentor a team of Customer Success Managers. You will apply your technical background to support customers, drive retention, and increase revenue while collaborating with Product, Sales, and Leadership to ensure outstanding experiences. This role blends strategic oversight with hands-on...

The Tech Recruiter I SaaS I AI I Cybersecurity Own retention and expansion. Build a CS machine that drives growth, reduces churn, and makes implementations repeatable. Establish CS operating cadence (weekly renewals/risk review, monthly exec reporting). Implement a churn/retention system: health scoring, churn taxonomy, renewal playbooks. Standardize...