Head of Customer Resiliency Ops

4 days ago

Toronto, ON, Canada Capital One Canada Full-time €180,000 - €206,000/year
Capital One Canada is seeking a Manager, Customer Resiliency Operations in our downtown Toronto office. You will lead a 3-person team, oversee outsourced collection agencies and law firms, and ensure regulatory compliance while enhancing the customer experience. You will drive strategic oversight of the agency network, champion tech-enabled improvements, and partner with Risk, Compliance, and Tech to deliver better outcomes for customers facing financial difficulty.