Head of Customer Resiliency Ops
4 days ago
Toronto, ON, Canada
Capital One Canada
Full-time
€180,000 - €206,000/year
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Capital One Canada is seeking a Manager, Customer Resiliency Operations in our downtown Toronto office. You will lead a 3-person team, oversee outsourced collection agencies and law firms, and ensure regulatory compliance while enhancing the customer experience.
You will drive strategic oversight of the agency network, champion tech-enabled improvements, and partner with Risk, Compliance, and Tech to deliver better outcomes for customers facing financial difficulty.