genesys cloud jobs in Toronto

OverviewApplications Architect - Intermediate — Mostly Remote! Office Location: DT Toronto, OntarioNote: Please apply on LinkedIn or send your resume to jobs@dimensionaltech.ca.Qualifications7+ experience Genesys Architect call flows, digital channels, and ACD routing7+ experience in deploying VOIP phone systems with deep knowledge and application of...

Senior Technical Architect, Genesys CloudFull-timeMiratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start‑up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the...

Position Description: CGI is seeking a Genesys Cloud CX Technical Lead with specialized expertise in Genesys, CCaaS development, and Microsoft Azure. This role will lead the design, development, integration, and delivery of cloud contact centre solutions while balancing stakeholder expectations and ensuring alignment with customer requirements,...

Lead Genesys Cloud CX delivery for Miratech in a hybrid Toronto role, directing CCaaS architecture, integrations, and technical execution.As Development and Delivery Lead, you will guide contact centre initiatives for a major financial services client. You will coordinate client, partner, and Miratech teams across workstreams. The role covers IVR, routing,...

Senior Technical Architect, Genesys CloudFull-timeMiratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading...

Support Genesys Cloud CX reliability with Terraform, Kubernetes, and telephony failover expertise in an enterprise contact centre environment. Insight Global seeks a Site Reliability Engineer for reliability, resiliency, and production operations. The role covers networking, deployment automation, cloud environments, containers, configuration and secrets...

Shape Genesys Cloud service transition for a major Canadian bank while working hybrid, with two weekly days in downtown Toronto. Draft operational artifacts and analyze complex contact centre requirements. Miratech seeks a Service Transition Analyst, Contact Centre, to define a target operating model for migration across 39 lines of business. You will...

Senior Technical Architect, Genesys Cloud Full-time Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start‑up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the...

Lead Genesys Cloud CX delivery for Miratech in a hybrid Toronto role, directing CCaaS architecture, integrations, and technical execution. As Development and Delivery Lead, you will guide contact centre initiatives for a major financial services client. You will coordinate client, partner, and Miratech teams across workstreams. The role covers IVR,...

Working Model:This is a hybrid role requiring 2 days per week in a downtown Toronto office.Responsibilities:Lead end-to-end solution design for contact centre initiatives, from early business ideation through implementation.Partner with business stakeholders and senior leaders to understand objectives and recommend the right technical approach.Translate...

Join Miratech as a Genesys Cloud CX Training Specialist to deliver hands-on training across diverse business units. This hybrid role emphasizes real-world scenarios for effective learning sessions.As a Genesys Cloud CX Training Specialist, you will conduct scenario-based training to facilitate large-scale enterprise transformations. Leveraging best practices...

Miratech is seeking a Senior Genesys Cloud PS Consultant with AI experience to support enterprise clients in evaluating, designing, and validating AI-powered contact center solutions built on Genesys Cloud CX.The role combines business consulting, platform expertise, and hands-on technical validation. You will translate business requirements into practical...

Miratech in Canada is seeking a Senior Genesys Cloud PS Consultant with experience in Genesys AI to support enterprise clients in evaluating, designing, and validating AI-powered contact center solutions built on Genesys Cloud CX. The role combines business consulting, platform expertise, and hands-on technical validation. You will translate requirements...

Full-time Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology,...

Full-time Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology,...

Miratech in Canada is seeking a Genesys Cloud CX Training Specialist to deliver hands-on end-user training across multiple business units for a large enterprise transformation. You will facilitate live and virtual sessions, convert technical content into structured training agendas, and develop job aids and SCORM/LMS materials with Articulate...

Miratech Group is seeking a Senior Technical Architect for Genesys Cloud CX to design and deliver end-to-end contact centre solutions in a highly regulated enterprise environment. This role combines hands-on architecture with leadership across programs, vendors, and stakeholders. Based in Toronto, the position is hybrid, requiring 2 days per week in the...

Miratech Group is seeking a Senior Technical Architect for Genesys Cloud CX to design and deliver end-to-end contact centre solutions in a highly regulated enterprise environment. This role combines hands-on architecture with leadership across programs, vendors, and stakeholders. Based in Toronto, the position is hybrid, requiring 2 days per week in the...

Apex Systems is hiring a Senior CCaaS Solution Designer to join the Contact Centre Technology team for a major financial institution in downtown Toronto. The role focuses on end-to-end solution design of large-scale CCaaS platforms, including API integrations, security controls, and regulatory requirements. You will partner with program managers,...

Miratech seeks a Senior Genesys Cloud PS Consultant with AI experience to support enterprise clients in evaluating, designing, and validating AI-powered contact center solutions built on Genesys Cloud CX. The role combines business consulting with platform expertise and hands-on validation, working with business stakeholders, contact center operations, and...