Client Account Manager

2 weeks ago

Calgary, Alberta, Canada CAYK Marketing Full time

Location:

  • Suite 101, 2030 11 Street SE, Calgary, Alberta; this is an In-Office Position

Starting Salary:

  • $50,000 – $60,000 /year

Work Schedule:

  • Full-Time: Monday to Thursday, 8:30 AM – 5:00 PM; Fridays, 8:30 AM – 2:00 PM
  • Weekends and Stat Holidays Off

At CAYK, we don't just run marketing campaigns. We engineer growth. As a revenue and lead generation agency, we combine strategy, creativity, and data to solve challenges and deliver real, measurable results. We believe in clear communication, proactive strategies, and making every marketing dollar count. Our core values guide us. We grow through curiosity, trust in data, put ethics first, and know that a positive mindset leads to success.

We also believe work should be fun. Whether brainstorming big ideas, analyzing campaign data, or celebrating wins (with cake, obviously), we bring curiosity, collaboration, and excitement to everything we do. CAYK offers a full range of services, including SEO, PPC, website design and development, creative strategy, branding and more. We treat our clients' businesses like our own and thrive on relationships built on trust. Their success is our success.

Job Overview:

We're looking for a Client Account Manager who is part strategist, part relationship builder, and all about driving real results. In this role, you'll manage a portfolio of 15-20 clients, guiding them through their marketing strategies, ensuring their campaigns perform, and making sure every marketing dollar is working toward measurable growth.

If you're someone who lives for problem-solving, thrives on data-driven decisions, and gets a rush from seeing clients succeed, you'll fit right in. You'll be working alongside a passionate, tight-knit team that knows marketing isn't just about ad impressions or clicks. It's about impact—converting leads, driving revenue, and helping businesses grow.

Key Responsibilities:

Client Onboarding:

  • Lead month-long onboarding programs, including weekly meetings and presentations, to establish a strong foundation for the client relationship. We already have a kick-ass system and will happily teach it to you.
  • Serve as the leading voice of CAYK during onboarding sessions, even when collaborating with specialists.

Ongoing Client Communication:

  • Provide weekly or bi-weekly updates on campaign performance, addressing client needs and proactively managing concerns.
  • Treat client businesses with the same care as your own, ensuring that their marketing goals are consistently met.
  • Review key client metrics, including leads, purchases, and meeting requests, and provide a performance report to the client.

Strategic Reporting and Planning:

  • Conduct quarterly strategy sessions to review past performance and outline strategy plans for the upcoming quarter.
  • Collaborate with specialists to develop data-driven strategies focused on improving lead generation, conversions, and overall ROI.

Content and Project Oversight:

  • Ensure that all client content is on-brand, conducting topic ideation with your client and maintaining a timely posting schedule with the schedulers.
  • Oversee project deliverables across design, development, and other service areas to ensure clear timelines and client updates.
  • Keep your client informed about the moving parts of their projects.

Team Coordination:

  • Work closely with specialists, schedulers, and the creative director to maintain project momentum and effective communication.
  • Facilitate and track client requests, ensuring that all deliverables meet agreed-upon deadlines.

Performance Tracking:

  • Monitor and report on key performance metrics using tools like Google Analytics, Google Ads, and Meta Ads.
  • Analyze campaign data to ensure that strategies are aligned with achieving a positive ROI and long-term client success.

What We're Looking For:

  • 2-3 years experience in account management in an agency setting
  • Proficiency with Google Analytics, Google Ads, Meta Ads, WordPress, and a solid understanding of basic SEO principles.
  • Strong organizational skills and attention to detail.
  • Excellent interpersonal and communication skills with a personable yet analytical approach.
  • Ability to manage multiple projects simultaneously while coordinating with cross-functional teams.
  • Analytics and strategic mindset
  • Monday.com experience would be considered an asset.

What We Offer:

  • Be part of a dedicated team that values clear communication and data-driven results.
  • Work in an environment that fosters strong client relationships and professional growth.
  • Play a key role in driving successful marketing campaigns and building lasting partnerships.

How to Apply:

If you're ready to help our clients soar to new heights and think you're the perfect fit for this role, we'd love to hear from you. Send us your resume and a cover letter below explaining why you'd be a great addition to the CAYK family.

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