Customer Care Administrator

4 weeks ago


Laval, Quebec, Canada PERI Canada Full time

What you'll do on a typical day:

  • Work with internal and external customers to control the administrative requirements for concrete forming and scaffolding projects
  • Liaise with Sales and Engineering to prioritize and manage high volume customer orders
  • Open new contracts and input contracts and material lists into the ERP system
  • Receive and process incoming customer orders with a focus on quality and accuracy
  • Maintain a high degree of accuracy and completeness on estimated time to ship dates
  • Contact customers with delivery dates and coordinate the return of material
  • Follow-up with customers and answer inquiries on the status of orders
  • Generate customer billing by producing appropriate control prints and timely invoices
  • Resolve order discrepancies by investigating photographs and tickets
  • Reconcile various accounts and closing weekly invoices
  • Update customer billing and account information
  • Prepare reports for internal and external customers; including, but not limited to order history, open orders, back orders etc.
  • Other duties as assigned

What you'll need to be successful:

  • Bilingual in French
  • Excellent organization and problem-solving skills
  • Strong verbal and written communication skills
  • The ability to work well in a fast-paced environment
  • 1-3 years of administrative experience
  • Previous experience with:
  • Order management
  • Logistical coordination
  • Transferring information from order to data entry
  • Invoicing
  • Customer service
  • Microsoft Excel and Word skills

What your benefits will be:

  • Performance Bonus
  • Health (including paramedical), Vision & Dental
  • Life Insurance
  • Short-Term & Long-Term Disability
  • Company Matching RRSP
  • Tuition Reimbursement

We thank all applicants for their interest in the position; however, only those selected for an interview will be contacted. Accommodation for candidates with disabilities is available throughout the recruitment process upon request. Peri is an Equal Opportunity Employer.



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