Customer Service Expert
4 days ago
Welcome to COGIR Immobilier, where our team of enthusiasts makes a difference in the lives of residents every day. Our corporate philosophy is built on the 'human to human' relationship, and we believe that good teamwork between departments is essential to our success.
About the PositionWe are currently looking for a Customer Service and Rental Coordinator to join our team on the North Shore. As a key member of our team, you will be responsible for providing exceptional customer service, interacting with clients and suppliers, and performing various administrative tasks. If you are a sales and customer service professional looking for a challenging role, this could be the perfect opportunity for you.
Responsibilities- Carry out housing inspections upon tenant departure
- Closely monitor rent collection
- Coordinate arrivals and departures of tenants
- Coordinate lease assignments as well as internal transfers
- Create physical files and enter data into the internal management system (Hopem)
- Hand over keys and access chips when new tenants arrive
- Issue rental activity reports and proceed with renewal requests, if necessary
- Manage the schedule of tenant meetings and elevator reservations
- Perform business development and develop new marketing strategies with management approval
- Respond to current customers on pricing and lease terms
- Provide a high level of customer service
- Interact with clients, suppliers and residents
- Perform other related duties
- Produce required reports
- Rent out vacant apartments in the building
- Support the general manager in his duties
- Transcribe correspondence
- Update different administrative forms and documents
- Minimum experience in a coordinator position in the real estate field
- Good knowledge of the Hopem management system (an asset)
- Bilingualism is an asset
- Good knowledge of the sector
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