Customer Care Coordinator

3 weeks ago

Hamilton, Ontario, Canada Reliance Impact Full time

Position: Customer Care Coordinator

Location: Hamilton, ON

Salary: $65,000 - $75,000

Overview:

A well-established company specializing in low-rise residential developments is seeking an experienced Customer Care Coordinator to join their team in Hamilton. This position offers a competitive salary range of $65,000 - $75,000, along with a comprehensive benefits package.

Why Join?

  • Company Culture: Join a dynamic team focused on delivering quality homes and providing exceptional customer service.
  • Career Advancement: Seize the opportunity for career growth within a company committed to professional development and ongoing learning.
  • Compensation Package: Enjoy a competitive salary and benefits package, including performance-based incentives.
  • Opportunity for Growth: Contribute to a company that values innovation and customer satisfaction in the low-rise residential sector.

Responsibilities:

  • Provide on-site customer service, addressing client concerns and ensuring satisfaction with their homes.
  • Troubleshoot and resolve issues related to the construction, operation, and functionality of home systems.
  • Collaborate with other teams to ensure timely resolution of customer concerns.
  • Ensure that all work meets quality standards and client expectations.
  • Maintain accurate records of customer interactions, service requests, and completed work.
  • Assist in the coordination of repairs and maintenance as required by customers.

Skills and Experience:

  • Customer Service Expertise: Demonstrated experience in customer service, ideally within the residential or construction industry.
  • Problem-Solving: Strong troubleshooting and problem-solving skills, with the ability to resolve issues efficiently.
  • Communication: Excellent communication skills with the ability to interact effectively with clients, team members, and subcontractors.
  • Experience: A minimum of 3 years of experience in a customer service or technician role, ideally in residential construction or related fields.
  • Education: Post-secondary education in construction management, building technology, or a related field is an asset.

Extra Consideration will be given to candidates with experience in:

  • Residential Construction, Low-Rise Developments, Customer Relations, Home Repairs, Service Coordination.

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