Inside Sales
4 weeks ago
Inside Sales & Estimating Coordinator
Location: North York, ON
Company: Imaged Advertising Creations (IAC)
Job Type: Full-Time
About Us
Imaged Advertising Creations (IAC) is a leader in large-format printing and custom fabrication, specializing in high-quality graphics, trade show displays, retail branding, and corporate interior solutions. We provide cutting-edge visual solutions for brands across North America.
We are looking for a detail-oriented and proactive Inside Sales & Estimating Coordinator to support our sales team by managing incoming estimate requests, preparing quotes, and following up with clients to help convert opportunities into sales. This role is ideal for someone who enjoys customer engagement, is highly organized, and has a strong eye for detail.
Key Responsibilities
Estimating & Quoting
- Prepare and send accurate quotes for inbound estimate requests from sales representatives and clients.
- Work closely with the production team to ensure accurate pricing and feasibility.
- Maintain pricing structures and update cost estimates based on material and labor changes.
- Track and manage outstanding estimates to ensure timely responses.
Sales Support & Follow-Up
- Follow up on all quotes to increase conversion rates, ensuring clients receive timely communication.
- Assist sales representatives in managing client inquiries, providing additional information, and addressing any concerns.
- Identify potential opportunities and upsell additional services based on client needs.
- Maintain a structured follow-up system, tracking responses and reasons for lost opportunities.
- Develop strong relationships with clients by providing exceptional customer service.
- Assist in identifying patterns in lost estimates to refine pricing strategies and client engagement.
CRM & Process Management
- Use ShopVox (or another CRM system) to log quotes, follow-ups, and customer interactions.
- Generate reports on estimates sent, conversion rates, and key trends.
- Ensure all estimate requests are handled efficiently and documented properly.
What We're Looking For
2+ years of experience in sales support, estimating, customer service, or inside sales (experience in large-format printing, signage, or fabrication is a plus).
Strong organizational skills and ability to manage multiple quotes and follow-ups at once.
Excellent communication skills, both written and verbal.
Ability to identify client needs and recommend the best solutions.
Experience with ShopVox, Salesforce, HubSpot, or other CRM software is a strong asset.
Proficiency in Microsoft Excel, Google Sheets, and basic cost estimating.
A proactive and results-driven mindset with a focus on converting estimates into sales.
Compensation & Benefits
- Base Salary: $50,000 – $60,000 CAD per year (depending on experience).
- Performance-Based Incentives: Quarterly bonuses tied to conversion rates and total closed estimate value.
- Growth Potential: Opportunities to expand into an inside sales or account management role.
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