Systems Administrator

3 weeks ago

Waterloo, Ontario, Canada BusPlanner Full time

BusPlanner is seeking a skilled IT professional to support both our client environments and internal IT operations. This is a unique opportunity to be a part of a growing team as we strive to make a positive impact in the world of school bus transportation.

Who we are

BusPlanner builds market-leading software solutions for K-12 transportation departments across North America. We are on a mission to improve student transportation and empower the people who make it happen. We firmly believe that it takes both product innovation and stellar customer service to achieve our mission. BusPlanner has a 40-year legacy in delivering winning products and services to its clients, and we are only getting started

BusPlanner's SaaS infrastructure is hosted on IBM Cloud, and we are continuously optimizing our environment to enhance performance, security, and scalability for our clients.

What you will do

  • Manage and apply Windows updates to ensure servers remain secure, up-to-date, and perform optimally.
  • Configure new servers and provide accurate server quotes for SaaS resource management.
  • Oversee internal network management, including setting up new computers for employees and troubleshooting technical issues.
  • Identify and implement process improvements by automating repetitive server management tasks.
  • Investigate and resolve technical server issues, such as performance bottlenecks, RDP/Remote App access, and IT environment challenges.
  • Conduct SQL database maintenance, ensuring optimal performance through backups, optimization, and monitoring.
  • Manage and execute upgrades for BusPlanner products, ensuring smooth installations and minimal downtime.
  • Address security and privacy concerns by maintaining compliance with regulations and safeguarding infrastructure against threats.
  • Monitor and maintain server and network infrastructure to ensure stability, reliability, and performance.

What you bring to the table

  • Experience with Windows Server administration, including installation, configuration, and troubleshooting.
  • Cloud infrastructure management expertise, ideally with IBM Cloud, Microsoft Azure, AWS, or Google Cloud.
  • SQL database management experience, including performance tuning, troubleshooting, and backups.
  • Proficiency in process automation, using tools like PowerShell, Bash, or Ansible.
  • Strong knowledge of security best practices and compliance frameworks for IT environments.
  • Familiarity with networking protocols (e.g., SFTP, TCP/IP, DNS, DHCP, VPNs).
  • Ability to troubleshoot server performance and remote access issues effectively.
  • Strong technical communication skills to convey complex concepts to non-technical stakeholders.
  • A proactive mindset with a passion for process improvement and operational efficiency.

Education & Certification

  • Bachelor's Degree in Computer Science, Information Technology, or a related field (or equivalent experience).
  • Certifications such as Microsoft Certified: Windows Server Administrator, CompTIA Network+, or ITIL Foundation are a plus.

Successful candidates will work in our Waterloo office for 3+ days a week for a six-month training period, with a possibility of expanded remote work after successful completion of the training phase.

If this sounds like you, reach out by introducing yourself in a cover note and attaching your resume to BusPlannerCareers@busplanner.com. We can't wait to hear from you.

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