Learning Management System Administrator

2 weeks ago

Waterloo, Ontario, Canada Infopro Learning, Inc Full time

Job Title: LMS Coordinator (Entry-Level)

Business Group: HR Operations and Learning

Candidate Value Proposition:

The successful candidate will have the opportunity to learn and grow within the role. This position offers cross-training with coordinators and fosters an environment invested in building a strong organizational culture. There is also an opportunity for the candidate to transition into a full-time role.

Job Description:

The Learning Coordinator will manage the coordination and logistics of training programs facilitated by internal and external trainers, vendors, and online modules. The key responsibilities include supporting the setup and promotion of courses, engaging with internal customers, stakeholders, vendors, and trainers, as well as providing program reporting for planning and monitoring purposes.

Typical Day in Role:

  • Manage and set up various training programs, including maintaining, updating, and posting training and material content to the Learning Management System (LMS).
  • Partner with various stakeholders from HR and the Business to plan the quarterly course calendar.
  • Provide day-to-day support and troubleshooting for user transcripts and learning objects available in the LMS.
  • Process course rosters and distribute evaluations to ensure accurate reporting and tracking of company training.
  • Answer and manage tickets raised by Learning Partners and employees.
  • Handle timely queue management and act as the first line of escalation for tickets raised under Tier 2.
  • Collaborate with other Learning Coordinators on the team to establish or update administrative processes, Standard Operating Procedures (SOPs), and process documentation.
  • Assist with other duties as assigned, particularly during fluctuating volumes, by collaborating with the broader HR Operations team.

Candidate Requirements/Must-Have Skills:

  1. Professionalism: The candidate will frequently interact with senior leaders, requiring a high level of professionalism and excellent communication skills.
  2. Organization: Strong organizational skills are essential for managing multiple training programs, coordinating with various stakeholders, and ensuring all logistical aspects are handled efficiently.
  3. Attention to Detail: The role involves maintaining and updating training materials, processing course rosters, and ensuring accurate reporting. Attention to detail is crucial to avoid errors and ensure the smooth operation of training programs.
  4. Ability to Learn New Technologies: As the role involves working with Learning Management Systems and other digital tools, the candidate must be a quick learner who can easily adapt to new technologies and troubleshoot issues as they arise.

Nice-To-Have Skills:

  • Knowledge of Compass
  • Learning background or experience in backend learning processes

Education:

  • Post-secondary education

Best vs. Average Candidate:

  • Confidence: Demonstrates self-assurance and poise.
  • Interview Preparedness: Thoroughly prepared for the interview, including researching the company and role.
  • Quick Learner: Adapts swiftly to new information and tasks.
  • Autonomous Worker: Capable of working independently.
  • Deadline-Oriented: Consistently meets deadlines.

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