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Infrastructure Analyst

4 weeks ago

Greater Calgary Metropolitan Area, Canada Hays Full time

Your new company


Our client is looking to hire IT Service Desk Analyst with for a 1-year contract with conversion to full-time permanent opportunity.


Your new role


  • Be the first point of contact for our internal clients across US and Canada via phone, Teams, and using a ticket system
  • Provide first level triage and support for our internal proprietary applications
  • Provide intermediate triage and support for typical deskside support scenarios
  • Maintain application updates and patching
  • Maintain Operating System updates and patching
  • Manage small to medium infrastructure projects including upgrades, new services and service changes
  • Administer & maintain spare parts inventory
  • Shared 7x24 on call – corporate mobile device(s) provided
  • Deployment and relocation of printers, desk stations, network cabling


What you'll need to succeed


  • 5+ years of work experience in first\second level IT Support
  • 5+ years responsibility for Windows system administration
  • Good understanding of Active Directory, Group Policy, DNS, DHCP, TCP/IP
  • Experience supporting Citrix remote access
  • Experience supporting Office 365-Office Suite, Teams
  • Experience deploying applications using SCCM
  • MCP, ITIL certification preferred


What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to esther.samson-andrews@hays.com.

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