Mobile Support Analyst

3 weeks ago


Regina, Canada Akkodis Full time

Mobile Support Analyst (MacOS Support)

Type: Hybrid (50% onsite / 50% Remote)

Length: 6 Month Contract

Required Experience:

  • A bachelor’s degree in business administrator or computer science and at least five years of related experience (or an equivalent combination of education and experience)
  • Strong understanding of MacOS operating systems, hardware and software
  • MacOS system administration, networking and security
  • Device management experience using Jamf MDM
  • Understanding of large enterprise IT infrastructure - Networks, Security, Cloud

Required Skills:

  • Strong communication and customer service skills
  • Troubleshooting and problem solving
  • Ability to work independently and in a team environment
  • Capable IT Systems thinker

Description of duties:

  • Provide tier 2 and 3 support to MacOS device fleet
  • Work closely with other IT teams such as Cyber and Network to remediate problems and incidents
  • Deploy software, OS and security updates to MacOS fleet
  • Build, test and deploy MacOS system policy changes


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