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Information Technology Support Technician
3 months ago
JOB DESCRIPTION
Position: To provide technical support for a healthcare clients proprietary PACS (Picture Archive Communication Systems), primarily via phone and remote server and workstation access. PACS are image repositories for medical images for clinical use. The role involves scoping, troubleshooting, and driving an issue to resolution.
Core Responsibilities:
• Responding to time sensitive support calls that can affect patient care.
• Scope and troubleshoot reported issues in Software and O/S ass well as identify potential infrastructure issues
• Be primary point of contact for customers on reported cases and collaborate and engage other teams as needed to drive to resolution.
• Document in detail all reported incidents and scope issues accurately, collecting all necessary information and logs.
• Manage ticket backlog of about 20-30 cases.
REQUIRED SKILLS AND EXPERIENCE
• Knowledge of troubleshooting Windows Operating Systems, Server and Wks
• Basic knowledge of TCP/IP network operation
• Basic Knowledge of Active Directory operation and troubleshooting
• 2 year Diploma program in Information Technology or equivalent experience
