Product Specialist | Onsite in Kanata, ON

3 weeks ago


Ottawa, Canada Vaco Full time

***Product Specialist***

***Onsite in Kanata, Ontario***

About the role:

As a Product Specialist, you'll play a pivotal role in ensuring the smooth operation of our systems and providing exceptional support to our users. Collaborating closely with engineers and technicians, you'll proactively monitor alerts, troubleshoot issues, and communicate effectively with internal management and technical teams. In addition, you will produce clear technical documentation, which includes user manuals, release notes, project plans, and support documentation. Your ability to transform technical concepts into accessible, straightforward, and user-friendly content is crucial.

WHAT YOU'LL DO

  • Help solve operational problems.
  • Monitor the function of software releases and assign alerts to the appropriate team members.
  • Act as a front-line warrior in the identification of alerts and follow up on tickets in over 6000 US stores.
  • Act in both pro-active and reactive manner to assess issues and create ad hoc solutions.
  • Decipher problems and translate them into straightforward, polished, engagingly communicated solutions.
  • Lead meetings and train others on problems and resolutions.
  • Gain a deep understanding of products and services while documenting process steps to help engineers debug the problem and to create documentation.
  • Develop, organize, and write procedure manuals, technical specifications, and process documentation.
  • Assess of making use of AI tools for client support.

SKILLS REQUIRED

  • Highly organized and motivated.
  • Calm, precise personality with the ability to read between the lines.
  • Ability to organize workload, prioritize incoming requests and learn on the fly.
  • Adaptable.
  • Results-oriented with an aptitude for self-development.
  • Willingness to embrace and quickly grasp new concepts in technology.

QUALIFICATIONS

  • Strong written and verbal English communication skills: clarity, precision, consistency, conciseness, and keen eye for detail.
  • Ability to quickly grasp complex technical concepts and translate them into simple, easy-to-understand documentation.
  • Understand a variety of audiences to tailor to their needs and expertise.
  • Strong organizational skills and capacity to thrive in a fast-paced enforcement.
  • High proficiency in Word, Excel, and other MS Office Suite software.
  • Proficiency in Adobe Acrobat
  • Ability to work collaboratively in a fast-paced environment and meet tight deadlines.
  • Exceptional attention to detail and proficiency in grammar, punctuation, and style.
  • Strong communication and interpersonal skills.


  • Ottawa, Canada Oxford Learning Centre Kanata, ON Full time

    Oxford Learning Kanata & Stittsville are looking for upbeat, reliable, enthusiastic, dynamic part-time Math & Science teachers who want to work in a rewarding teaching environment. Our programs offer support to students looking to improve their academic skills and study habits. We focus on cognitive, personal development and look for individuals who will...

  • IM/IT specialist

    4 weeks ago


    Ottawa, Canada TRM technologies Inc. Full time

    Role And ResponsibilitiesOur Federal Government client requires a IIM/IT specialist - Onsite: in Barrie Ontario, to Develop, plan, Analyze, Evaluate requirements with team and project authorities.They Will Be Responsible ToLead the Information Management (IM) Section; Conduct large scale file de-duplication and optimization; create IM plans and framework...

  • IM/IT specialist

    4 weeks ago


    Ottawa, Canada TRM technologies Inc. Full time

    Role And ResponsibilitiesOur Federal Government client requires a IIM/IT specialist - Onsite: in Barrie Ontario, to Develop, plan, Analyze, Evaluate requirements with team and project authorities.They Will Be Responsible ToLead the Information Management (IM) Section; Conduct large scale file de-duplication and optimization; create IM plans and framework...

  • IM/IT specialist

    4 weeks ago


    Ottawa, Canada TRM technologies Inc. Full time

    Role And ResponsibilitiesOur Federal Government client requires a IIM/IT specialist - Onsite: in Barrie Ontario, to Develop, plan, Analyze, Evaluate requirements with team and project authorities.They Will Be Responsible ToLead the Information Management (IM) Section; Conduct large scale file de-duplication and optimization; create IM plans and framework...

  • IM/IT specialist

    3 weeks ago


    Ottawa, ON, Canada TRM technologies Inc. Full time

    Role And Responsibilities Our Federal Government client requires a IIM/IT specialist - Onsite: in Barrie Ontario, to Develop, plan, Analyze, Evaluate requirements with team and project authorities. They Will Be Responsible To Lead the Information Management (IM) Section; Conduct large scale file de-duplication and optimization; create IM plans and...


  • Ottawa, Canada Maplesoft Group Full time

    Maplesoft Group is currently seeking an Automation Quality Assessment Specialist L2 - Onsite for our Federal Government client. The following responsibilities are associated with the “Statement of Work” but are not limited to: Primary Responsibilities a) Write technical design and quality assessment test plans b) Debug technical issues c) System,...


  • Ottawa, Canada Maplesoft Group Full time

    Maplesoft Group is currently seeking a Manual Quality Assessment Specialist L2 - onsite for our Federal Government client. The following responsibilities are associated with the “Statement of Work” but are not limited to: Primary Responsibilities a) Write technical design and quality assessment test plans b) Debug technical issues c) System,...

  • Product Specialist

    3 weeks ago


    Ottawa, Canada Fortinet Full time

    DescriptionThe product specialist will demonstrate leadership in driving our business results in assigned geography through active partnership in sales and marketing efforts. From an understanding of what the customer is trying to accomplish, work in partnership with sales team to demonstrate product capabilities and applicability to the customer and their...

  • Compliance Specialist

    4 weeks ago


    Ottawa, Canada Best Theratronics Ltd. Full time

    **POSITION VACANCY** Position: Compliance Specialist Location: Kanata - Theratronics Building Status: Full Time Dept: Quality & Regulatory Position Reports To: Quality & Regulatory Manager **Salary**: TBD Best Theratronics Ltd. is a Canadian company of TeamBest. We became a member of the Best family in May 2008. We manufacture external beam therapy...


  • Ottawa, Canada KELLER WILLIAMS INTEGRITY REALTY Full time

    Client Services Specialist Where you will work: KWIR Office Kanata: 1-737 Silver Seven Rd, Kanata, ON Who’s the Boss: Shane Foley and Josh Peeters Who we are: The Foley Peeters Home Team (FPHT) is a group of local, fun, and hard-working people that believe that who you work with matters. Our team truly understands that teamwork makes the dream work! Our...

  • Sales Administrator

    4 weeks ago


    Ottawa, Canada The Minto Group Full time

    **Sales Administrator** **Minto Kanata Sales Office** **Build your future at Minto!** Since 1955, we’ve been proudly building better places for people to live, work and play, one home and one relationship at a time. To us, it’s all about special moments — like the thrill of a new apartment, the pride in owning a first home, or a growing investment...


  • Ottawa, Canada Myers Automotive Group Full time

    Finance & Insurance Manager (F&I) - Myers Kanata VolkswagenTitle: Finance & Insurance Manager (F&I)About MyersMyers Automotive Group is all about Ottawa. The people on our team are your friends and neighbours. Our kids go to school together, play sports together, and succeed together. We sit on parents’ councils and volunteer with you to make good things...


  • Ottawa, Canada Myers Automotive Group Full time

    Finance & Insurance Manager (F&I) - Myers Kanata VolkswagenTitle: Finance & Insurance Manager (F&I)About MyersMyers Automotive Group is all about Ottawa. The people on our team are your friends and neighbours. Our kids go to school together, play sports together, and succeed together. We sit on parents’ councils and volunteer with you to make good things...


  • Ottawa, Canada Myers Automotive Group Full time

    Finance & Insurance Manager (F&I) - Myers Kanata VolkswagenTitle: Finance & Insurance Manager (F&I)About MyersMyers Automotive Group is all about Ottawa. The people on our team are your friends and neighbours. Our kids go to school together, play sports together, and succeed together. We sit on parents’ councils and volunteer with you to make good things...


  • Ottawa, Canada mdf commerce Full time

    **Location: Kanata, ON—Possibility to work from home #LI-Remote** **mdf commerce Inc **. is an international team of over 700 experts who develop a broad set of SaaS solutions to optimize and accelerate commercial interactions of our B2B and B2G customers. Working in the eprocurement sector, we are currently looking for a Customer Support Specialist to...


  • Ottawa, Canada Canadian Centre on Substance Abuse Full time

    **Position**: **Research & Innovation Specialist** **Reports to**: **Associate Director, Innovation and Evidence in Practice** **Profile Date**: **January 2024** The Canadian Centre on Substance Use and Addiction (CCSA) changes lives by bringing people and knowledge together to reduce the harms of alcohol and other drugs on society. We partner with...


  • Ottawa, Canada OXARO Inc. Full time

    Out valued Government Client requires multiple Secret-cleared Intermediate Procurement Specialists (Supply Specialists) to support the definition and implementation of land equipment projects. Tasks Performed: Preparing Recommended Order Buy (ROB) lists with data pulled from the ERP-SAP System Work with the TA to establish, verify, and modify cataloging data...


  • Ottawa, Canada Lucent Marketing Group Full time

    Do you enjoy working with people? Are you looking for an opportunity to challenge yourself and learn new skills? If you answered yes to these questions then you may just be the person our firm is looking for! We are actively searching for a dedicated customer solutions specialist to add to our diverse team of professionals. Our company works as the...


  • Ottawa, Canada Adecco Full time

    Adecco is currently recruiting for an E-commerce Operations Specialist for a full-time permanent role with our client based out of Ottawa, Ontario. Mon-Fri 8 :00 am - 4:00 pm EST Onsite The E-commerce Operations Specialist will have the following responsibilities: Follow the daily operations proc


  • Ottawa, Canada Adecco Full time

    Adecco is currently recruiting for an E-commerce Operations Specialist for afull-time permanentrole with our client based out of Ottawa, Ontario. Mon-Fri 8 :00 am - 4:00 pm EST Onsite The E-commerce Operations Specialist will have the following responsibilities: Follow the daily operations procedures (accounts, orders processing, shipping, competitors...