Support Admin

3 days ago

kitimat, Canada Airswift Full time

Our client is seeking a Learning and HR Support Admin to work on a contract opportunity until the end of the year in Kitimat, BC.


Responsibilities include but are not limited to:


Intake/Demand Management

  • Timely manage the L&D inbox to identify requests from the business to register into training and processing the registration using Metastorm System
  • Support Learning Help Desk tasks in submitting worker certificates to the learning management system
  • Respond to general email inquiries coming in through the L&D inbox; course availability, registrations, close completions, access to the CLMS, etc.


Data & Record Management

  • Partner with the Learning Advisors to ensure all open course offerings are closed within 1-3 days of course delivery
  • Support in the creation of assigning training to the secondary roles in the CLMS
  • Process Non-Disclosure Agreements as part of the onboarding process
  • Secondment agreement reconciliation
  • Conduct monthly quality check on JCP profile assignments


Registration and Payment Management

  • Provide New Joiners with access to LinkedIn Learning
  • Approval of WorkDay Learning requests for activities that are part of Job Competence Profiles
  • Reconcile monthly charges against WorkDay Learning approvals
  • Process 3rd party registration and payment for career development
  • Reconcile L&D Credit Card expenses


Reporting

  • Visual management of Learning data and data trends to Block milestones
  • Produce/update HR Data reports (resourcing, attrition, employee data summaries)


Facilitate

  • Facilitate training when required

Qualifications and Experience

  • Certificate in Adult Education or HR is nice to have
  • 3 to 4 years in a customer relations role
  • 2 to 3 years of data management and reporting
  • Intermediate to expert level in Microsoft Excel


Skills and Attributes

  • Customer Service mindset
  • Ability to work independently and in a timely manner
  • Strong stakeholder management
  • Willingness to learn Power BI

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