Service Desk Analyst

2 weeks ago

Montreal, Canada Genpact Full time

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.

Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.


Welcome to the relentless pursuit of better.


Inviting applications for the role of Service Desk Analyst, IT Support


Location: Montreal, QC (Onsite)


Service Desk Analysts are IT professionals who provide technical help for users of an organization. Analysts respond to inquiries, and they evaluate and resolve issues relating to IT equipment and applications. They provide technical care for any aspect of the information systems unit, including system hardware, operating systems, applications, and networks. Generally, they should be troubleshooting bent of mind and with proper communication to the stakeholders. Support hours 24x7 with rotational shifts


Responsibilities

Service Desk Analysts must perform multiple functions effectively and simultaneously. Duties of Service Desk Analysts may vary, but core responsibilities include the following:

· Manage Support Requests

A significant responsibility of Service Desk Analysts is to manage support requests that can come through a range of networks, such as email, chat, and telephone. They must document issue severity, and they must utilize standard procedures to resolve issues. Analysts must also maintain support tracking systems.

· Resolve Technical Issues

Service Desk Analysts must resolve technical issues. In some organizations, they resolve these issues remotely. For certain common problems, such as installation and configuration problems, they provide users technical documentation so that they can better understand their systems.

· Accelerate Complex Cases

Service Desk Analysts often must accelerate customer support requests to higher-level IT support specialists if they are unable to resolve a particular issue on their own. Analysts then provide specialists with details about the issue so that they can resolve it effectively.

  • Manage Service Documentation
  • Desk Analysts must maintain comprehensive records of issues relating to both software and hardware.


Qualifications we seek in you

Minimum Qualifications

  • Bachelor Degree
  • Min. 2 - 4 years of Service Desk Experience
  • Basic understanding of IT infrastructure and Troubleshooting


Preferred Qualifications/ Skills

Service desk analysts neutralize direct customer issues by support with technical knowledge to fix software and hardware problems. Along with the below skills:

  • Technical expertise – as they regularly play a direct role in fixing a client’s problems, service technicians need excellent technical and system expertise.
  • Problem-resolving abilities – service desk analysts are mainly problem-solvers, so they should be able to devise technical and original solutions to user problems.
  • Communication – operational message is key in this role since service desk analysts required to collect data about issues, prepare comprehensive notes and reports, and walk users through the stages they can take to fix software and hardware problems.
  • Time administration – service desk analysts require excellent time management aids and should be able to set priorities when covering multiple issues.
  • Team partnership – service desk analysts routinely work with other IT personnel to resolve user issues, so they need to collaborate with team members and coworkers.


Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.

  • Service Desk Analyst

    2 weeks ago

    Montreal, Canada Genpact Full time

    With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create...

  • Service Desk Analyst

    3 days ago

    Montreal, Canada Genpact Full time

    With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create...

  • Desk Quant Analyst

    5 months ago

    Montreal, Canada Squarepoint Capital Full time

    Role: Desk Quant Analyst Please only apply to the one job you feel best fits your skillset and experience. If our team feels you are better suited for another role, we will reach out about the alternate opportunity. Squarepoint is a global investment management firm that utilizes a diversified portfolio of systematic and quantitative strategies...

  • Order Desk Analyst SAP

    2 months ago

    Montreal, Canada Recrute Action Full time

    Order Desk Analyst(SAP)Joinour clients Commercial Services division driving digitaltransformation and enhancing commercial processes within the miningand metals industry. This role is key to optimizing contractadministration for aluminum products ensuring efficiency andexcellence in dailyoperations.Whatis in it foryou:Hourly salary of $36 to $38 based...

  • Intermediate Help Desk analysts to assist with the management and maintenance of computer test sets.

    1 day ago

    Montreal, Canada S.i. Systems Full time

    Our valued Public sector client is looking to hire Intermediate Help Desk analysts to assist with the management and maintenance of computer test sets. Background: The client group is responsible for the in-service support of the Standard Military Pattern fleet which includes the requirement to provide Special Tooling and Test Equipment (STTE) to...

  • Service Desk Agent

    3 weeks ago

    Montreal, Canada Aversan Full time

    Responsibilities:- Using the corporate Service Management tool, provide first level technical and user support via telephone, email, and other online-based or remote control tools in a timely and courteous manner- Enter, prioritize, and manage Incidents and Service Request tickets and ensure Users are provided with timely updates on Incident and Service...

  • Intermediate Help Desk analysts to assist with the management and maintenance of computer test sets.

    20 hours ago

    Montreal, Canada S.i. Systems Full time

    Our valued Public sector client is looking to hireIntermediate Help Desk analyststo assist with the management and maintenance of computer test sets.Background: The client group is responsible for the in-service support of the Standard Military Pattern fleet which includes the requirement to provide Special Tooling and Test Equipment (STTE) to Canadian Armed...

  • Service Desk Technician

    1 month ago

    Montreal, Quebec, Canada beBee Professionals Full time

    We are seeking a Service Desk Technician to provide technical support to customers, troubleshoot and resolve customer inquiries, and deliver exceptional customer service.The ideal candidate will have a minimum of two years of experience in a customer service role, excellent communication and problem-solving skills, and a strong understanding of customer...

  • Service Analyst

    6 months ago

    Montreal, Canada CB Canada Full time

    Service Analyst- On behalf of our client in the banking sector, Procom is seeking a Service Analyst Service Analyst Job Description Responsible for interacting with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.Entry level to 2 years of customer service-related experience...

  • Service Desk Agent Part-time

    2 months ago

    Montreal, Canada Recrute Action Full time

    Service Desk Agent(Parttime)Start date: September 232024Ourclient a leading provider of technology services is seeking aService Desk Agent for a parttime role in Montr al. You ll be theprimary contact for customers needing technical assistanceresponsible for diagnosing and resolving issues while ensuringcompliance with clientstandards.TheService Desk Agent...

  • Front Desk Receptionist

    3 weeks ago

    Montreal, Quebec, Canada SSMU Full time

    Front Desk Receptionist Job DescriptionThe Front Desk Receptionist is responsible for providing exceptional customer service to students, staff, and visitors at the SSMU. This includes answering questions, responding to emails, and directing callers to the appropriate source.Key ResponsibilitiesProvide high-level customer service to students, staff, and...

  • IT Service Desk Team Leader

    2 weeks ago

    Montreal, Quebec, Canada Weir Full time

    Weir is a world-leading engineering business with a purpose to make mining operations smarter, more efficient and sustainable. Our team in Montreal, Quebec, is seeking an experienced IT Service Desk Team Leader to join our Customer Service Desk (CSD) team.About the RoleThis dynamic role encompasses hands-on technical work, administering processes, supporting...

  • Front Desk Representative

    2 weeks ago

    Montreal, Quebec, Canada Motel Metro Full time

    Motel Metro is seeking a highly skilled Front Desk Agent to join our team. As a key member of our front desk staff, you will be responsible for delivering exceptional customer service to our guests while ensuring seamless check-in and check-out processes.Job DescriptionThe ideal candidate will possess excellent communication skills, both written and verbal,...

  • Intermediate Help Desk analysts to assist with the management and maintenance of computer test sets.

    4 weeks ago

    Montreal, Quebec, G4F, CA S.i. Systems Full time

    Our valued Public sector client is looking to hire Intermediate Help Desk analysts to assist with the management and maintenance of computer test sets. Background:The client group is responsible for the in-service support of the Standard Military Pattern fleet which includes the requirement to provide Special Tooling and Test Equipment (STTE) to Canadian...

  • Front Desk Coordinator

    3 weeks ago

    Montreal, Quebec, Canada Nouvelle Génération pour l'Entrepreneuriat et le Développement Durable Full time

    Job Summary:We are seeking a skilled Front Desk Coordinator to join our team at Nouvelle Génération pour l'Entrepreneuriat et le Développement Durable. The successful candidate will provide exceptional customer service, manage our front desk operations, and support our staff in a fast-paced environment.Key Responsibilities:Greeting and Directing Clients:...

  • Front Desk Associate

    2 weeks ago

    Montreal, Quebec, Canada Marriott International Full time

    Job SummaryWe are seeking a highly skilled and courteous Front Desk Associate to join our team at Marriott International. As a key member of our front office staff, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining the overall efficiency of our front desk...

  • Cybersecurity Specialist

    4 weeks ago

    Montreal, Canada Hamilton Barnes Associates Limited Full time

    p>Are you a cybersecurity professional with a passion for aviation? We have an exciting opportunity for a SOC Analyst to join our client's team on a 6-month contract, with a strong possibility of extension.Work onsite in either Dublin or Shannon 3 times per week, and contribute to safeguarding the aviation operations using cutting-edge Microsoft Security...

  • Front Desk Coordinator

    2 weeks ago

    Montreal, Quebec, Canada Nouvelle Génération pour l'Entrepreneuriat et le Développement Durable Full time

    **Job Title:** Front Desk CoordinatorWe are seeking a highly organized and detail-oriented individual to join our team as a Front Desk Coordinator. This is a full-time position with a competitive salary of $45,000 - $55,000 per year, depending on experience.In this role, you will be responsible for providing excellent customer service to our clients,...

  • Analyste bilingue, Centre de services des TI

    6 months ago

    Montreal, Canada FYidoctors Full time

    Joignez-vous à notre équipe dynamique à titre d’analyste bilingue du Centre de services des TI! À titre de personne-ressource principale, vous jouerez un rôle essentiel pour assurer la bonne exécution des opérations et la résolution des défis liés aux TI pour le compte de notre équipe diversifiée. Quelles seront vos fonctions? Agir à...

  • Front Desk Associate

    2 weeks ago

    Montreal, Quebec, Canada Desjardins Full time

    The role of Front Desk Associate - Member Services at Desjardins involves providing exceptional customer service to members and customers in a fast-paced environment.About the JobAs a Front Desk Associate - Member Services, you will be responsible for welcoming members and customers warmly and courteously. You must quickly assess their needs to direct them...