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Client Service Administrator

5 months ago

Toronto, Canada TDS Personnel Full time

Our client within investment management requires a Client Service Administrator to join their team.


RESPONSIBILITIES


Client Onboarding:

• Assisting Wealth Managers (WMs) and Asset Wealth Managers (AWMs) in gathering necessary client information for account opening documents and CRM setup.

• Drafting agreements and documents for signature, ensuring compliance with standards.

• Providing custodian with required information and monitoring asset/cash reception and account setup.

• Inputting accurate information into the CRM and Toogood system.

• Supporting WMs/AWMs in the ongoing onboarding process.

• Updating WMs/AWMs on transfer progress, identifying and resolving discrepancies, and communicating with clients.

• Verifying client holdings for accurate input and accounting.


Client Servicing and Relationship Management:

• Assisting WMs/AWMs in managing client relationships through regular contact and communication.

• Requesting and updating client files with necessary information and documentation.

• Addressing client requests and concerns, escalating to AWMs or WMs when needed.

• Gathering information on client requests related to investments or tax/accountant inquiries.

• Monitoring client requests to ensure accurate processing by the custodian and resolving issues promptly.

• Supporting WMs/AWMs in producing and reviewing client investment reviews, reporting updates, and KYC.

• Acting on action items from client meetings, such as updating investment objectives or KYC documents.

• Coordinating asset transfers to custodian and keeping WMs/AWMs informed.


Transaction Processing and Balancing:

• Reviewing previous day's transactions in the custodial system and reconciling with internal systems.

• Investigating discrepancies with AWMs and correcting errors before client communication.

• Maintaining client accounts across CRM, PM system, and custodial systems, ensuring cash reconciliation and data accuracy.

• Forecasting cash flow within client accounts and coordinating with AWMs to prepare necessary information.

• Monitoring and verifying asset transfers to custodian for accuracy.

• Processing client transactions, such as cash requests, and confirming allocation instructions with WMs.


QUALIFICATIONS


Education/Experience:

• Bachelor's degree or equivalent.

• 3+ years of experience in the financial services industry.


Knowledge, Skills, and Competencies:


• Understanding of the investment industry and investment administration.

• Strong organizational and record-keeping skills.

• Client-focused with effective communication abilities to build trust and rapport.

• Flexibility, multitasking, and prioritization skills in a fast-paced environment.

• Excellent written and verbal communication skills.

• Exceptional interpersonal skills for successful interaction with staff and clients.



TDS Personnel is an equal opportunity employer and is committed to providing employment in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodations within reason due to a disability or medical need are available on request for candidates taking part in the recruitment process.