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General Manager

3 months ago

Toronto, Canada Manga Hotel Group Full time

TOOR Hotel, a JdV hotel by Hyatt, is seeking a dedicated, hard-working and driven General Manager to join our family. Our new-build 232 room hotel features guest offerings that are as vibrant, inspired and culturally alive as Toronto and the Garden District around us. We’re searching for our city’s best talent — now we just need you.


Upscale, cosmopolitan, and trendy, the TOOR Hotel offers the opportunity for the right General Manager to be part of a new and exciting brand in the lifestyle segment.


We are looking for a dynamic, experienced, high energy hotel General Manager who will be part of the pre-opening team and be directly responsible for building and training their team. Upon opening, the General Manager will be responsible for overseeing all aspects of hotel operations, including budget management, revenue management, guest experiences, team support, sales and marketing strategies and brand relations.


Responsibilities include but are not limited to the following:


  • Lead and manage hotel operations to maximize profits and achieve the highest level of guest satisfaction.
  • Create a synergistic leadership team and business environment that consistently delivers positive results and continuously strive to improve results.
  • Direct the leadership team in the development and implementation of hotel-wide strategies.
  • Understand P&L statements and react with impactful strategies for property success.
  • Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurement.
  • Be highly visible and interface with guests on a regular basis to obtain feedback on quality of service levels and overall guest satisfaction.
  • Analyze service issues and identify trends. Facilitate the development of creative solutions to overcome obstacles and ensure implementation to continually improve guest satisfaction results.
  • Review sales goals and strategies to ensure alignment with the brand business strategy and proper pricing and positioning of the property in the market.
  • Support the sales strategy and encourage leadership team to develop effective revenue management strategies and set goals that will drive the property’s financial performance.
  • Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies.
  • Responsible for monthly and weekly revenue/expense forecasting.
  • Participate in preparing annual revenue and expense budgets.
  • Follow company policies and procedures at all times.
  • Tour and inspect property on a daily basis and monitor for property cleanliness, safety and security, quality control and exceptional service.


We are looking for somebody with Hyatt, IHG, Marriott or Hilton experience as a General Manager for a minimum of 5 years. Preference will be given to a candidate with hotel pre-opening experience.


Job Type: Full-time

Benefits: Extended health care

Schedule: Monday to Friday

Weekend availability

Ability to commute/relocate: 203 Jarvis Street, Toronto, Ontario

Work Location: In person