ECommerce Brand Advocate Analyst

4 weeks ago


north york, Canada Apex Systems Full time

ECommerce Brand Advocate Analyst


Apex Systems is a global IT services provider and our staffing practice has an opening for a ECommerce Brand Advocate Analyst


Location: Hybrid – North York

Contract to Hire


Position Overview:

The Brand Advocate Program allows our clients largest supplier partners to invest in having an assigned Analyst who works with that vendor to optimize their eCommerce and interconnected experience.


As a Brand Advocate (BA) Analyst, you will work with several vendor partners and numerous internal cross-functional teams to develop and implement a data-driven content strategy. The BA Analyst role has 3 key elements:


Key Responsibilities:


Account Manager

  • As the dedicated point of contact for your assigned vendors, you will be responsible for building strong relationships and driving strategic decisions.
  • You will work with your vendor(s) and internal teams to prioritize ecommerce projects including new product onboarding, content enrichment, deep-dive analysis and others.


Analyst

  • You will leverage your eCommerce expertise and aptitude for data analytics to create dashboards and run reports to help your vendor(s) to make strategic data-driven decisions about their business.
  • The key here is using the data to tell a clear and concise story to the vendor and to provide actionable insights.


Account Coordinator

  • As part of account management, you will create tickets, follow-up on project status with internal teams and occasionally help to populate forms for back-end data quality.


Competencies:

  • Action Oriented
  • Drives Results
  • Communicates Effectively
  • Plans and Aligns
  • Collaborates


Skills:

  • Clear, Concise and Persuasive Communication
  • Strong professional written and verbal communication skills including the ability to communicate effectively via charts and graphs.
  • Confident presenting to larger groups (20+ attendees) including senior-level executives.
  • Engaging storyteller with ability to navigate difficult conversations.


Aptitude for Data Analytics & eCommerce Expertise

  • Familiarity with key eCommerce metrics and best practices.
  • Intermediate to advanced Excel and PowerPoint skills.
  • Experience with Tableau, Adobe Analytics, Looker and similar analytics tools is an asset.


Organization and Project Management Skills

  • Effectively prioritize projects with a high volume of competing requests.
  • Ability to work independently in ambiguous situations without a clear roadmap.


Direct Manager/Direct Reports:

  • Reports to Brand Advocate Supervisor

Travel Requirements:

  • Travel to Toronto Store location multiple times per month
  • Occasional visits to the GTA client stores


Hybrid Work:

  • Remote
  • Travel to client location and store locations when required


Working Conditions:

  • Office, Store


Minimum Education:

  • University/College degree in a related area of study, or equivalent experience


Minimum Years of Work Experience:

  • 3-5 years related experience required

Minimum Leadership Experience:

  • Not required


Certifications:

  • None

Other Requirements/Assets:

  • Experience with Looker, Tableau, Adobe Analytics an asset
  • Advanced capability in MS PowerPoint, Excel, Word, Outlook an asset



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