Customer Ecommerce Manager, Walmart

2 weeks ago

North York, Canada Nestle Full time

**A little bit about us**Nestlé is the world’s largest food and beverage company. We have over 2000 brands ranging from global icons to local favorites and are present in 190 countries worldwide. In Canada, excelling means sharing our passion for our purpose of enhancing quality of life and contributing to a healthier future. It also means living up to our exemplary values which are rooted in respect for ourselves, others, diversity, and the future. We will support your personal growth with a people-focused culture and a flexible and diverse working environment.

**Position Snapshot**:
Business areas: Nestlé Canada

Job title: Customer eCommerce Manager, Walmart & Costco

Location: Brampton, Ontario

Grade Level: 19

**Position Summary**:
Come help build a high performing, agile team We are looking for a Customer eCommerce Manager based at our Brampton location reporting into the VP eCommerce. This role will be responsible for the identification and execution of Customer eCommerce opportunities and to accelerate eCommerce performance and achieving annual online sales volume, trade spend and profitability targets for Walmart and Costco.

**A day in the life of...**:
You will also:

- Lead development and execution of customer-specific online programs (eSearch, Retail Digital Media as required) aligned to OMNI JBP/Category Plans, and Best-in-class eCommerce execution guidelines
- Maintain customer online listings & availability and identify digital shelf optimization opportunities
- Analyse, identify, and recommend sound merchandising and promotional to optimize online performance and contribute to profitability drivers
- In partnership with Key Account Managers, lead development of online/eCommerce portion of Customer Category Plan(s). Participate in and support the development of the customer Joint Business Plan
- Collaborate to ensure accurate customer-specific forecast of online sales volume
- Establish direct relationships with customer eCommerce and media counterparts at all levels
- Establish customer-specific reporting/leading KPI’s to ensure progress against objectives and to identify drivers of online performance and improvement opportunities.

**What will make you successful**:
You have a strong eCommerce background and are passionate, agile, tenacious, results-focused and have hands-on experience in customer relationship management. You already have highly developed organizational, negotiation, interpersonal and presentation skills coupled with problem solving and strategic business thinking capability. You have strong financial acumen and analytical skills with a good understanding of profit & loss drivers and solid planning and forecasting knowledge. Pro-activity, and enthusiasm are essential, as is your ability to understand and work within our fast-paced, competitive market.

You will also possess:

- A minimum of 5 years in progressive sales or marketing roles with at least 3 years of direct eCommerce Account Management experience in either pure player or OMNI customers
- Completion of a University Degree in Marketing/Communications or Business Administration, with an emphasis on Digital Marketing and/or eCommerce
- Experience in Amazon as a customer/marketing platform is an asset
- Experience on Walmart and/or Costco is preferred
- Deep understanding of eCommerce landscape in Canada, key online shopping touchpoints and shopper behavior in the CPG industry or related industry
- Experience managing agencies, vendors, retailers, and stakeholders in the creation of media and shopper marketing strategies
- Expertise in combining multiple data points, analyzing, and drawing insights into actions to maximize campaign & communication effectiveness
- Knowledge of paid/organic search, digital/programmatic media, digital merchandising, eCommerce routes to market (existing and emerging)
- Strong shopper/consumer insight driven marketing and promotion experience, developing strategic plans, eCommerce packs, communication campaigns or commercialization strategies
- Demonstrated understanding of eCommerce sales and profitability drivers.
- Knowledge and understanding of Profitero or Edge by Ascential platforms, Salsify and customer self-service portals
- Strong, persuasive, storytelling abilities (with gravitas) to build new strategies as we navigate market changes and evolving customer/eCommerce requirements
- Effective customer facing skills and proven track record in building these relationships.

We have a friendly, supportive team with a coaching and mentoring environment. There are real opportunities for future development and progression - this really could be a move towards the exciting career you’ve always wanted.

**Benefits**:

- Comprehensive total rewards benefits package including Health and Dental benefits that start on day one
- Company matched retirement savings plan
- Four weeks of Vacation and three personal days (Personal Paid Holidays)
- Excellent training and development prog

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