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Customer Development Representative

2 months ago

Nova Scotia, Canada WIKA Group Full time

Company Description

The WIKA Group is a global market leader in pressure and temperature measurement, level, force, flow, and calibration technology. With a broad portfolio of high-precision instruments, IIoT solutions, and services, WIKA is a reliable partner for industrial measurement technology. The family-run business, founded in 1946, has 11,200 employees globally, working on innovative sensing solutions at locations like the Innovation Center in Klingenberg.


Role Description

This is a full-time remote role as a Customer Development Representative. The role involves day-to-day tasks related to customer development and engagement to support the company's industrial measurement technology solutions.


Specific responsibilities:

·      Maintain assigned customer base within the strategic team through phone and digital formats.

·      Work alongside TTR and contribute within the strategic team and to its success.

·      Review and analyze leads and opportunities thru CRM and multiple platforms to provide input to TTR.

·      CRM Support and updates as required within the team.

·      Travel as required to support customer base (must be pre-approved)

·      Product knowledge

·      Set budgets for customer base.

·      Maintain acceptable margin levels (profit) in conjunction with the TTR.

·      Communicating new products and promote use of WIKA products.

·      Responsible for growing sales in assigned accounts in a defined area of responsibility.

·      Research and development of new customers.

·      Communicate effectively with Inside Sales team / projects group on quotes/problem solving.

·      Resolve customer’s complaints and concerns.


WIKA will provide:

·        Competitive salary

·        Attractive health, dental, Short Term, Long Term, Life benefits

·        Participation in a group RRSP plan with matching contributions. 

·        Family like culture

·        Internal growth – promote within


Knowledge, Skills & Abilities:


·        Electrical and/or Instrumentation Technologist and or C-TECH or C.E.T Designation or equivalent industry experience preferred.

·        High School diploma.

·        Experience in the Process Industry an asset

·        WIKA Product knowledge or ability to rapidly learn.

·        Self-motivated and able to work with minimal supervision.

·        Excellent organization skills with ability to multitask.

·        Excellent interpersonal skills.

·        Strong written and oral skills to enable effective communication.