Service Manager

2 weeks ago


Moncton, Canada Liftow Limited Full time

Service Manager - Bilingual


About Liftow


Liftow is the largest Toyota Forklift dealership in North America, established in 1960. With Toyota being ranked #1 forklift in the world and our values, our mission at Liftow is to provide our clients with the most exceptional material handling equipment, products, training, and customer service in the industry. Liftow Canada operates full-service branches in ON, QC, NB, NS, NL and P.E.I.


Liftow Offers


  • Competitive salary
  • Car and Gas allowance
  • 3 weeks’ vacation
  • Employer paid benefits such as: medical insurance, dental, vision, disability coverage, life insurance and more
  • Paid Sick Days
  • RRSP Match
  • Advancement opportunities
  • Extensive hands-on Training program
  • A stable company with 60 years of business excellence


Position Summary


The Service Manager is responsible for managing the Service Department for the Branch.


Specific Accountabilities


  • Manage the Service Department employees including hiring, performance evaluation, workflow and termination decisions
  • Technician management would also include the following;

- Answer technical question and/or guide to internal resources.

- Assisting with repair advice

- Reviewing work to ensure it meets Liftow standards.

- Coordination of work schedules, holiday scheduling

- Plan and assign service technicians to optimize utilization.

  • Manage the Preventative Maintenance (PM) to reduce company liability
  • Oversee the day-to-day activities related to work in process (WIP)
  • Approve service-related items such as time tickets, edit sheets and quoted jobs
  • Ensure technician training is up to date
  • Fill in for Branch Manager when not available (i.e. illness or vacations)
  • Responds to customer issues or problems when escalation to Management is required


Qualifications:


Education & Work Experience

College degree or equivalent work experience and at least 5 years’ experience in a supervisory or technical role.


Competencies and Skills

  • Proven ability to lead a team
  • Excellent interpersonal and communication skills (written and verbal)
  • Excellent organizational skills and ability to prioritize competing deadlines
  • Ability to effectively establish rapport, present information and respond to questions
  • Ability to solve practical problems and deal with a variety of variables
  • Ability to write business correspondence
  • Proficiency in Microsoft Word, Excel and Power Point

--------------------------------------------------------------------------------------

Sommaire de poste

Le directeur ou la directrice du service est responsable de la gestion du département de service de la succursale.


À propos de Liftow

Rejoignez Liftow, le plus grand concessionnaire de chariots élévateurs TOYOTA en Amérique du Nord Fondée en 1960, notre entreprise est fière d'être le principal fournisseur de solutions de manutention. Notre mission est d'offrir un service exceptionnel et des équipements de première qualité, apportant une réelle différence à nos clients. Alors que nous continuons à croître et à innover, nous recherchons des personnes motivées pour rejoindre notre équipe dynamique


Pourquoi Liftow?


Potentiel de croissance illimité : Chez Liftow, votre carrière peut atteindre de nouveaux sommets Nous nous engageons à développer vos compétences et à vous offrir les outils et la formation nécessaires pour avancer dans votre carrière. Que vous visiez des postes de leadership ou des rôles spécialisés, votre évolution est notre priorité.


Environnement de travail innovant : Travaillez aux côtés d’une équipe de professionnels passionnés, où la créativité et la collaboration sont au cœur de nos réussites. Vos idées contribueront à façonner notre avenir et à alimenter notre succès.


Rémunération compétitive : Bénéficiez d’un salaire attrayant. Votre engagement sera reconnu et récompensé


Équilibre travail-vie personnelle : Nous savons combien l’équilibre est important. Avec un horaire du lundi au vendredi et 3 semaines de vacances, vous aurez l’occasion de vous ressourcer tout en donnant le meilleur de vous-même au travail.


Avantages complets : Notre programme d’avantages inclut une couverture médicale et dentaire payé par l'employeur à 100%, ainsi qu'une correspondance des cotisations REER de 4%, vous garantissant, à vous et à votre famille, une sécurité et une tranquillité d’esprit.


Liftow offre


  • Un salaire compétitif
  • 3 semaines de vacances payés
  • Horaire de jour du lundi au vendredi
  • Des avantages sociaux payés par l’employeur à 100% : assurance médicale, soins dentaires, soins ophtalmiques, invalidité de courte/longue durée, assurance vie et plus encore.
  • Congés de maladie payés
  • Des cotisations égales de l’employeur au REER à 4%
  • Des possibilités d’avancement
  • Un programme de formation pratique étendu
  • Une entreprise stable qui s’appuie sur 60 ans d’excellence commerciale

Responsabilités spécifiques


Gérer le personnel du département de service, y compris les embauches, les évaluations de rendement, les processus de travail et les décisions de congédiement

  • La gestion des techniciens et techniciennes comprend également les tâches suivantes
  • Répondre aux questions techniques et/ou les diriger vers des ressources internes
  • Fournir du soutien avec des conseils en réparation
  • Procéder à la vérification du travail afin d’assurer le respect des normes Liftow
  • Coordination des horaires et planification des congés
  • Planification et affectation des techniciens pour optimiser l’utilisation des ressources


Gérer les entretiens planifiés (PM) pour limiter les risques de responsabilité de la compagnie

Superviser les activités quotidiennes des travaux en cours (WIP)


Approuver des items liés au service, comme les feuilles de temps et les soumissions de service

S’assurer que les techniciens et techniciennes reçoivent une formation continue pour maintenir leur niveau de compétence

Remplacer le directeur ou la directrice de succursale durant son absence (par exemple, en cas de maladie ou de vacances)

Répondre aux problèmes des clients lorsque ceux-ci sont jugés assez graves pour nécessiter l’intervention de la direction

Formation et expérience

Posséder un diplôme universitaire ou une expérience de travail équivalente, de même qu’un minimum de 5 ans d’expérience dans un rôle technique ou de supervision.


Compétence et habiletés


  • Capacité démontrée à diriger une équipe
  • Excellentes habiletés en relations interpersonnelles et en communication (écrite et verbale)
  • Excellentes aptitudes d’organisation et capacité de prioriser des délais concurrents
  • Capacité d’établir de bonnes relations, de présenter de l’information et de répondre aux questions
  • Capacité de résoudre des problèmes pratiques et de gérer diverses variables
  • Capacité de rédiger de la correspondance d’affaires
  • Maîtrise des logiciels Word, Excel et PowerPoint de Microsoft


Pourquoi maintenant

Avec notre volonté d’élargir notre présence et d’améliorer nos services, c’est le moment parfait pour rejoindre Liftow. En grandissant avec nous, vous évoluerez aussi bien sur le plan personnel que professionnel. Saisissez cette opportunité unique de participer à une aventure ambitieuse


  • Service Advisor

    3 months ago


    Moncton, Canada Westmount Service Centre Full time

    Education: - Expérience: **Education**: - Secondary (high) school graduation certificate **Work setting**: - Automobile repair services **Tasks**: - Supervise staff - Answer inquiries and provide information to customers - Arrange for refunds and credits - Explain the type and cost of services offered - Issue receipts and other forms - Maintain records...


  • Moncton, Canada Patterson Sales and Service Ltd. (Moncton) Full time

    **Job description** **Responsibilities**: - Assist service customers from initial contact through to completion of service work by organizing appointments, creating work orders, following up with customers, and overseeing shop coordination. - Provide excellent customer service by answering questions and offering service recommendations with assistance of...

  • Service Manager

    6 months ago


    Moncton, Canada MOBIA Technology Innovations Full time

    **Location**: Remote MOBIA Technology Innovations is a Systems Integration company with multiple business unit areas: Broadband and Wireless Services, Managed Services, Infrastructure Solutions, Cybersecurity and Digital Transformation Services. Working with Service Providers, Government, Healthcare, and Enterprises across Canada, MOBIA has developed...

  • Service Manager

    6 months ago


    Moncton, Canada Next Level Group Full time

    Next Level Group is an executive search firm partnering with Manufacturing companies throughout Canada and the US. We have been a driving force in the North American staffing industry since 2011. We built our staffing agency on the need for business and staffing solution partnerships in industries that are honest, ethical, and professional in their...


  • Moncton, Canada Sephora Full time

    **Job ID**: 241519 **Store Name/Number**: NB-Moncton (0570) **Address**: 477 Paul St., Moncton, NB E1A 4X5, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As Manager, Client Services, you will be responsible for managing all services, classes and events in a specific Sephora store location. You will...


  • Moncton, Canada Rallye Group Full time

    We are looking for a Service Manager to join the Rallye Group. The Rallye Group is a locally owned business operating six automotive dealerships, two collision centers, a glass repair center and two power sport locations. As a group we retail and service thirty internationally recognized premium product brands, including Chrysler-Fiat-Jeep-Dodge-Ram,...


  • Moncton, Canada Grant Thornton Full time

    **Who we are** You know those big cities that still feel like small towns? Where everyone’s friendly and helps each other out? That’s like Grant Thornton. Except here we’re all professionals and there isn’t a mayor or a general store. What we’re trying to say is that we’re a large and growing professional services firm that still feels like a...


  • Moncton, Canada Harvest House Atlantic Full time

    Job Title**:Manger of Food and Services** **Reports To: Senior Director of Development and Philanthropy** For over 26 years, Harvest House Atlantic exists to meet the needs of people who are lost, lonely, addicted, and hurting, by “Connecting people of compassion with people in need to make a difference.” Our services include our Emergency Shelter,...


  • Moncton, New Brunswick, Canada TD Full time

    About Us:TD is a global leader in the financial services sector. As one of North America's largest banks, we serve over 27 million customers with unparalleled client service every day.We are guided by our vision to be a better bank and our goal to enrich the lives of our customers, communities, and colleagues.Key Responsibilities:Lead and manage a medium to...


  • Moncton, Canada Lounsbury Company Limited Full time

    **The Lounsbury Group**, based in Moncton, is looking for a **Dealer Management System Manager**. **Job Summary** **Key Responsibilities** - Lead the planning, execution, and management of our DMS implementations and upgrades. Ensure projects are completed on time, within scope, and within budget. - Enhance and optimize the DMS to ensure efficient and...

  • Food Service Manager

    3 weeks ago


    Moncton, New Brunswick, Canada Katch Seafood & Pizza Bank Full time

    Katch Seafood & Pizza Bank seeks a skilled Food Service Manager to oversee daily operations in our fast-paced kitchen environment. The ideal candidate will have 1-2 years of experience in food service management and excellent communication skills.Key Responsibilities:Establish efficient work schedules and coordinate staff activitiesTrain staff on job duties,...


  • Moncton, Canada Shelter Movers Full time

    **About Shelter Movers** Shelter Movers is a national, volunteer-powered charitable organization providing moving and storage services at no cost to individuals and families fleeing abuse. We collaborate with local businesses and community agencies to support people, primarily women and children, as they transition to a life free of violence. Every year, in...


  • Moncton, Canada Wajax Limited Full time

    The Opportunity Accountable/responsible for ensuring parts and service requests are fulfilled at a high standard of quality to customers by quoted delivery date; ensuring consistent application and administration of the company’s parts, service and warranty programs. The Role Responsible for day-to-day support of the business of Service & Sales...

  • Service Manager

    3 weeks ago


    Moncton, Canada Liftow Limited Full time

    Service Manager - BilingualAbout LiftowLiftow is the largest Toyota Forklift dealership in North America, established in 1960. With Toyota being ranked #1 forklift in the world and our values, our mission at Liftow is to provide our clients with the most exceptional material handling equipment, products, training, and customer service in the industry. Liftow...

  • Service Manager

    2 weeks ago


    Moncton, Canada Liftow Limited Full time

    Service Manager - Bilingual About Liftow Liftow is the largest Toyota Forklift dealership in North America, established in 1960. With Toyota being ranked #1 forklift in the world and our values, our mission at Liftow is to provide our clients with the most exceptional material handling equipment, products, training, and customer service in the industry....


  • Moncton, New Brunswick, Canada Katch Seafood & Pizza Bank Full time

    Job Summary:Katch Seafood & Pizza Bank is seeking a highly skilled and experienced Executive Food Service Manager to join our team. In this role, you will be responsible for overseeing the day-to-day operations of our food service department, ensuring that we deliver exceptional quality and service to our customers.About You:We are looking for someone with a...


  • Moncton, New Brunswick, Canada beBee Professionals Full time $45,000 - $65,000

    We are seeking a highly skilled and experienced Restaurant Manager to lead our team and oversee all aspects of daily restaurant operations. The successful candidate will have a proven track record of delivering exceptional customer service, managing staff, and driving business success.Key Responsibilities:Manage daily restaurant operations, including staff...


  • Moncton, Canada Harbor.com Full time

    Harbor is seeking a Senior Consultant to join our dynamic Legal Technology & Operations - Managed Services team. Our team is at the forefront of delivery of a quality service for our clients who have managed service agreements. We have both extensive experience in legal processes and technology acro


  • Moncton, New Brunswick, Canada Taco Boyz Full time

    Job DescriptionTaco Boyz is seeking a highly skilled Food Service Operations Manager to join our team. In this role, you will be responsible for analyzing budget and maintaining the restaurant's profits by developing cost-effective strategies for food, ingredients, supplies, and staff management.ResponsibilitiesAnalyze daily operations to identify areas of...

  • Food Service Manager

    2 weeks ago


    Moncton, New Brunswick, Canada HYNES RESTAURANT Full time

    Job DescriptionWe are seeking a highly skilled and experienced Food Service Manager to join our team at Hynes Restaurant. This is a permanent, full-time position requiring a strong leader who can effectively manage and supervise staff.About the RoleThis role will oversee the day-to-day operations of the kitchen, ensuring that food is prepared and served to...