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Service Manager

1 month ago

Moncton, Canada Liftow Limited Full time

Service Manager - Bilingual


About Liftow


Liftow is the largest Toyota Forklift dealership in North America, established in 1960. With Toyota being ranked #1 forklift in the world and our values, our mission at Liftow is to provide our clients with the most exceptional material handling equipment, products, training, and customer service in the industry. Liftow Canada operates full-service branches in ON, QC, NB, NS, NL and P.E.I.


Liftow Offers


  • Competitive salary
  • Car and Gas allowance
  • 3 weeks’ vacation
  • Employer paid benefits such as: medical insurance, dental, vision, disability coverage, life insurance and more
  • Paid Sick Days
  • RRSP Match
  • Advancement opportunities
  • Extensive hands-on Training program
  • A stable company with 60 years of business excellence


Position Summary


The Service Manager is responsible for managing the Service Department for the Branch.


Specific Accountabilities


  • Manage the Service Department employees including hiring, performance evaluation, workflow and termination decisions
  • Technician management would also include the following;

- Answer technical question and/or guide to internal resources.

- Assisting with repair advice

- Reviewing work to ensure it meets Liftow standards.

- Coordination of work schedules, holiday scheduling

- Plan and assign service technicians to optimize utilization.

  • Manage the Preventative Maintenance (PM) to reduce company liability
  • Oversee the day-to-day activities related to work in process (WIP)
  • Approve service-related items such as time tickets, edit sheets and quoted jobs
  • Ensure technician training is up to date
  • Fill in for Branch Manager when not available (i.e. illness or vacations)
  • Responds to customer issues or problems when escalation to Management is required


Qualifications:


Education & Work Experience

College degree or equivalent work experience and at least 5 years’ experience in a supervisory or technical role.


Competencies and Skills

  • Proven ability to lead a team
  • Excellent interpersonal and communication skills (written and verbal)
  • Excellent organizational skills and ability to prioritize competing deadlines
  • Ability to effectively establish rapport, present information and respond to questions
  • Ability to solve practical problems and deal with a variety of variables
  • Ability to write business correspondence
  • Proficiency in Microsoft Word, Excel and Power Point

--------------------------------------------------------------------------------------

Sommaire de poste

Le directeur ou la directrice du service est responsable de la gestion du département de service de la succursale.


À propos de Liftow

Rejoignez Liftow, le plus grand concessionnaire de chariots élévateurs TOYOTA en Amérique du Nord Fondée en 1960, notre entreprise est fière d'être le principal fournisseur de solutions de manutention. Notre mission est d'offrir un service exceptionnel et des équipements de première qualité, apportant une réelle différence à nos clients. Alors que nous continuons à croître et à innover, nous recherchons des personnes motivées pour rejoindre notre équipe dynamique


Pourquoi Liftow?


Potentiel de croissance illimité : Chez Liftow, votre carrière peut atteindre de nouveaux sommets Nous nous engageons à développer vos compétences et à vous offrir les outils et la formation nécessaires pour avancer dans votre carrière. Que vous visiez des postes de leadership ou des rôles spécialisés, votre évolution est notre priorité.


Environnement de travail innovant : Travaillez aux côtés d’une équipe de professionnels passionnés, où la créativité et la collaboration sont au cœur de nos réussites. Vos idées contribueront à façonner notre avenir et à alimenter notre succès.


Rémunération compétitive : Bénéficiez d’un salaire attrayant. Votre engagement sera reconnu et récompensé


Équilibre travail-vie personnelle : Nous savons combien l’équilibre est important. Avec un horaire du lundi au vendredi et 3 semaines de vacances, vous aurez l’occasion de vous ressourcer tout en donnant le meilleur de vous-même au travail.


Avantages complets : Notre programme d’avantages inclut une couverture médicale et dentaire payé par l'employeur à 100%, ainsi qu'une correspondance des cotisations REER de 4%, vous garantissant, à vous et à votre famille, une sécurité et une tranquillité d’esprit.


Liftow offre


  • Un salaire compétitif
  • 3 semaines de vacances payés
  • Horaire de jour du lundi au vendredi
  • Des avantages sociaux payés par l’employeur à 100% : assurance médicale, soins dentaires, soins ophtalmiques, invalidité de courte/longue durée, assurance vie et plus encore.
  • Congés de maladie payés
  • Des cotisations égales de l’employeur au REER à 4%
  • Des possibilités d’avancement
  • Un programme de formation pratique étendu
  • Une entreprise stable qui s’appuie sur 60 ans d’excellence commerciale

Responsabilités spécifiques


Gérer le personnel du département de service, y compris les embauches, les évaluations de rendement, les processus de travail et les décisions de congédiement

  • La gestion des techniciens et techniciennes comprend également les tâches suivantes
  • Répondre aux questions techniques et/ou les diriger vers des ressources internes
  • Fournir du soutien avec des conseils en réparation
  • Procéder à la vérification du travail afin d’assurer le respect des normes Liftow
  • Coordination des horaires et planification des congés
  • Planification et affectation des techniciens pour optimiser l’utilisation des ressources


Gérer les entretiens planifiés (PM) pour limiter les risques de responsabilité de la compagnie

Superviser les activités quotidiennes des travaux en cours (WIP)


Approuver des items liés au service, comme les feuilles de temps et les soumissions de service

S’assurer que les techniciens et techniciennes reçoivent une formation continue pour maintenir leur niveau de compétence

Remplacer le directeur ou la directrice de succursale durant son absence (par exemple, en cas de maladie ou de vacances)

Répondre aux problèmes des clients lorsque ceux-ci sont jugés assez graves pour nécessiter l’intervention de la direction

Formation et expérience

Posséder un diplôme universitaire ou une expérience de travail équivalente, de même qu’un minimum de 5 ans d’expérience dans un rôle technique ou de supervision.


Compétence et habiletés


  • Capacité démontrée à diriger une équipe
  • Excellentes habiletés en relations interpersonnelles et en communication (écrite et verbale)
  • Excellentes aptitudes d’organisation et capacité de prioriser des délais concurrents
  • Capacité d’établir de bonnes relations, de présenter de l’information et de répondre aux questions
  • Capacité de résoudre des problèmes pratiques et de gérer diverses variables
  • Capacité de rédiger de la correspondance d’affaires
  • Maîtrise des logiciels Word, Excel et PowerPoint de Microsoft


Pourquoi maintenant

Avec notre volonté d’élargir notre présence et d’améliorer nos services, c’est le moment parfait pour rejoindre Liftow. En grandissant avec nous, vous évoluerez aussi bien sur le plan personnel que professionnel. Saisissez cette opportunité unique de participer à une aventure ambitieuse