Desktop Support Specialist
1 week ago
Our client is seeking an adaptable and self-motivated individual to join their team as a Desktop Support Analyst. This is 100% On-Site role in Downtown Calgary, AB. The initial contract length is 6-months with a strong possibility for extension.
Key Skills:
- Desktop support for Windows 11, M365 technologies, MS Teams, Sharepoint Online, all Microsoft technologies.
- End users with Active Directory, Azure Apps, Azure ID, workstation support
- 100% On-site role in Calgary, AB
- 6 Month initial contract, strong possibility for extension.
As a Desktop Support Analyst, you will:
- Be the initial point of contact for customers seeking technical assistance through various communication channels, including phone, email, and a ticket system/web portal.
- Apply best practices in customer service to ensure customer satisfaction.
- Accurately categorize incoming tickets as break/fix or service requests.
- Assess the impact and urgency of incidents or support requests to prioritize effectively.
To succeed in this role, you should have:
- A Bachelor's degree or equivalent in Information Technology or Computer Science.
- 4+ years of experience in Desktop Support in an Enterprise environment
- Strong customer service and communication skills, with the ability to explain complex issues in simple terms.
- Initiative and the ability to work independently.
- Strong analytical, organizational, critical thinking, troubleshooting, and problem-solving skills.
- Proficiency in Microsoft Office Suite and familiarity with VMware, Microsoft RDS, Windows Operating Systems, and cloud technologies.
- Demonstrated knowledge of Active Directory.
- Experience with ServiceNow and Five 9 is a plus.
- In-depth understanding of ITIL processes, including Incident Management, Change Management, Asset Management, CMDB Management, and Problem Management.
- ITIL Foundation v3.0 certification or higher.
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