Desktop Support Specialist

6 days ago


Calgary, Canada Levvel Inc. Full time

Our client is seeking an adaptable and self-motivated individual to join their team as a Desktop Support Analyst. This is 100% On-Site role in Downtown Calgary, AB. The initial contract length is 6-months with a strong possibility for extension.Key Skills:Desktop support for Windows 11, M365 technologies, MS Teams, Sharepoint Online, all Microsoft technologies. End users with Active Directory, Azure Apps, Azure ID, workstation support100% On-site role in Calgary, AB6 Month initial contract, strong possibility for extension. As a Desktop Support Analyst, you will:Be the initial point of contact for customers seeking technical assistance through various communication channels, including phone, email, and a ticket system/web portal.Apply best practices in customer service to ensure customer satisfaction.Accurately categorize incoming tickets as break/fix or service requests.Assess the impact and urgency of incidents or support requests to prioritize effectively.To succeed in this role, you should have: A Bachelor's degree or equivalent in Information Technology or Computer Science.4+ years of experience in Desktop Support in an Enterprise environmentStrong customer service and communication skills, with the ability to explain complex issues in simple terms.Initiative and the ability to work independently.Strong analytical, organizational, critical thinking, troubleshooting, and problem-solving skills.Proficiency in Microsoft Office Suite and familiarity with VMware, Microsoft RDS, Windows Operating Systems, and cloud technologies.Demonstrated knowledge of Active Directory.Experience with ServiceNow and Five 9 is a plus.In-depth understanding of ITIL processes, including Incident Management, Change Management, Asset Management, CMDB Management, and Problem Management.ITIL Foundation v3.0 certification or higher.



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