Service Designer

4 weeks ago

Ottawa, Canada Canadian Federal Government Full time

Our Federal Government Client is looking for a Senior Service Designer for an IT Modernization Project. This person will support and lead the service design for the safety and security team.


Overview of Contract:

  • Client: Federal Government Department
  • Project: IT Modernization Project
  • Role: Senior Service Designer
  • Contract Duration: Minimum 6 months (but likelihood to go for a year)
  • Location of Work: Hybrid (Ottawa, Ontario)
  • Language: English
  • Security Clearance: Reliability Level Clearance (or higher) must be in hand.


Responsibilities

In this role, the resource will be responsible for:

  • Overseeing, managing and participating in the Service Design for Safety and Security Processes and the digitization and automation of these processes through the implementation and integration of the new portal.
  • The role will be focused on ensuring that end-user satisfaction is achieved through facilitating the upgrade of these service lines within the portal.



Qualifications

  • Experience developing Journey Maps and Personas
  • Experience working on projects where End-User Satisfaction is the biggest / main objective



If interested, please apply to job posting with a copy of your resume. Only selected candidates will be contacted.

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