Design Services Designer

4 weeks ago

Ottawa ON, Canada Canadian Federal Government Full time

Our Federal Government Client is looking for a Senior Service Designer for an IT Modernization Project. This person will support and lead the service design for the safety and security team.Overview of Contract:Client: Federal Government DepartmentProject: IT Modernization ProjectRole: Senior Service DesignerContract Duration: Minimum 6 months (but likelihood to go for a year)Location of Work: Hybrid (Ottawa, Ontario)Language: EnglishSecurity Clearance: Reliability Level Clearance (or higher) must be in hand.Overseeing, managing and participating in the Service Design for Safety and Security Processes and the digitization and automation of these processes through the implementation and integration of the new portal. The role will be focused on ensuring that end-user satisfaction is achieved through facilitating the upgrade of these service lines within the portal. QualificationsExperience developing Journey Maps and PersonasExperience working on projects where End-User Satisfaction is the biggest / main objectiveIf interested, please apply to job posting with a copy of your resume.

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