Operations Officer

Found in: Appcast CA A2 P - 2 weeks ago

Toronto, Canada Prime Hires Full time

Operations Officer

Pay Rate: $24/hour

Est. Start Date: ASAP

Duration: 6 months

Schedule: Monday-Friday, 9am-5:30pm

Work Location: Downtown Toronto, ON

Work Type: Hybrid, onsite twice a week


SUMMARY OF DAY-TO-DAY RESPONSIBILITIES:

OVERVIEW

- Provide a broad range of operational support and performs general to specialized transactions and/or other processing activities for own Operations and Business Services function.

- May contribute to analysis/reporting on critical projects or special initiatives that strengthen our operating model/processes and elevate service quality.


CUSTOMER

- Execute transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs).

- Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained.

- Identify opportunities to improve service delivery.

- Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels.

- Interact with partners by responding to requests in an effective and timely manner.


SHAREHOLDER VALUE

- Prioritize and manage own workload to meet Service Level Agreement (SLA) requirements for service and productivity.

- Understand internal and industry regulations and trends, remain informed of emerging issues and apply appropriate due diligence in adherence with operating policies/procedures.

- Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate.

- Support the timely and accurate completion of business processes.

- Actively review internal processes/activities and provide ideas for process improvement.

- Investigate and escalate non-standard or high-risk activities as appropriate.

- Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management).

- Be knowledgeable of and comply with Bank Code of Conduct.


MUST HAVE:

-2+ years’ experience within banking/financial industry

- Attention to detail is crucial

- Understanding of MM and FX Products (eg. Options, Foreign Exchange spots and forwards, Money Market deposits and loans).

- Experience in a Trade Processing related role

- Knowledge of asset and securities

- Sound knowledge of Microsoft Office, proficiency in Excel is a must

-Programming experience – VBA

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