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JOB OPPORTUNITY
About the CFPC
The College of Family Physicians of Canada (CFPC) is the professional organization that represents more than 43,000 members across the country. The College establishes the standards for and accredits postgraduate family medicine training in Canada's 17 medical schools. It reviews and certifies continuing professional development programs and materials that enable family physicians to meet certification and licensing requirements.
The CFPC provides high-quality services, supports family medicine teaching and research, and advocates on behalf of the specialty of family medicine, family physicians, and the patients they serve.
Our Mission: Leading family medicine to improve the health of all people in Canada—by setting standards for education, certifying, and supporting family physicians, championing advocacy and research, and honouring the patient-physician relationship as being core to our profession.
Our Vision: Leading family medicine. Improving lives.
Our Values: Caring; Learning; Collaboration; Responsiveness; Respect; Integrity; and Commitment to Excellence.
Position Title: Salesforce Administrator
Department: Information Management
Division: Information and Technology Services
Reports to: Director, Information Management
Classification: Support Staff
Status: Permanent Full-Time
Full Time Equivalent: 1.0
Salary Range: Min.$90,770.64 Mid. $113,463.12 and Max. $136,155.84
Summary
Reporting to the Director of Information Management, the Salesforce Administrator position is responsible for the day-to-day service and execution of various Salesforce applications including configuration, maintenance, testing, end user support, and ongoing improvement of our Salesforce ecosystem.
The position leads the design and development of new functionalities by leveraging Salesforce capabilities to ensure continual improvement of the user experience for the College members and staff.
They provide technical expertise, and best practices to identify opportunities for efficiencies and improvements as new Salesforce features are released. This role manages complex data processes, uploading data and integrations on the Salesforce platform.
The Salesforce Administrator position is customer service focused and works closely with business leaders, subject matter experts, and external partners to enhance current Salesforce functionalities and implement new solutions aligned to the Information Technology Services Roadmap.
Main Responsibilities include but are not limited to:
· Essential duties:
- Design, document, build, test and deploy enhancements on all Salesforce platforms.
- Manage new releases of Salesforce and efficiently roll out new features.
- Create and manage configuration changes and custom objects, fields, formulas, validation rules, custom workflow, process builder, flow, and approval processes.
- Manage ongoing support requests and administrative needs of users.
- Manage and maintain licenses and security for user set up/deactivation and permissions including sharing rules and security levels.
- Work with Salesforce managing and administering other cloud applications connected with Salesforce to ensure Database optimization.
- Understand and handle basic Visualforce/Apex code changes.
- Perform regular procedures such as database deduping and implementing automation to improve quality.
- Develop Salesforce system reports, dashboards, and processes to continuously monitor system performance and user logins.
- Create and maintain documentation for configuration changes and upgrades to solution design document.
- Work closely with other members of the Information Management team to troubleshoot or enhance Salesforce functionalities.
- Responsible for release management processes involving multiple environments including production and sand boxes ensuring minimal risk through adequate testing.
- Troubleshoot platform issues and drive exploration of options, recommending solutions and/or preparing discussion for escalation.
- Complete regular internal system audits and prepare for Salesforce upgrades.
- Assist the Quality Assurance and Training teams as required.
· Related duties:
- Ensure effective and professional communications with all internal/external contacts.
- Develop and maintain collaborative relationships at all levels of the organization.
- Work in accordance with all CFPC policies, procedures and processes, and all applicable legislation.
- Work in accordance with all health and safety requirements.
- Demonstrate behaviours aligned with the CFPC Values.
- Demonstrate competencies aligned with the CFPC Competency Framework.
- Contribute to delivering on the overall work plan of the department and strategic goals of the CFPC.
- Participate on special projects as required.
- Participate on internal staff committees or working groups as required.
- Assist with the onboarding of new team members as required.
- Support the team and collaborate with colleagues to ensure department needs are met including absence coverage and cross-training as required.
Requirements
· Bachelor’s degree in computer science, Information Management, Systems, or related discipline.
· 5 Years of experience working in Salesforce implementation with experience in configuration, customization, integration and reporting.
· 5 Years of hands-on-experience with Service Cloud, and/or Sales Cloud, Marketing Cloud, Partner Community and CPQ.
· 5 years of experience with Salesforce Lightning and Agile delivery methods.
· Salesforce Administrator Certification.
· Verbal and written communication skills, with the ability to express ideas and opinions clearly and effectively in English.
· Verbal and written communication skills, with the ability to express ideas and opinions clearly and effectively in French is an asset.
· Advanced ability to present technical issues to a non-technical audience and problem-solving skills.
· Intermediate ability to communicate and share solutions with partners; ability to extract technical requirements for a diverse array of projects and ability to be a team player.
· Core Competencies: Continuous improvement, customer orientation, courage, stress tolerance, communication, collaborating, influencing, work standard, facilitating change. Further details could be found here.
Working Conditions
· May be required to support operational and project work outside of business hours.
· Potential travel to vendor sites, conferences, etc.
· No physical demands for this position.
This role is based in Mississauga and the successful candidate may have the ability to work remotely in accordance with the Organization’s policies and procedures dealing with remote and/or hybrid work arrangements in effect from time-to-time. Our current hours of operation are Monday to Friday 8am to 5pm ET.
If you are interested in this opportunity, please submit a cover letter and your résumé referencing the vacancy# 2024-22 to Evianny De Los Santos Valenzuela at careers@cfpc.ca by July 9th 2024.
Note, internal applicants are required to notify their manager if they are invited for an interview.
We thank all those who apply for this opportunity. All internal applications will be acknowledged. Note, internal applicants are required to notify their manager if they are invited for an interview.
The CFPC is committed to equity, diversity, and inclusion in the workplace, and actively promotes a safe, healthy, and respectful work environment. Our hiring practices have been designed to ensure that applicants are protected from discrimination, human rights are respected, and individual needs are accommodated. We welcome and encourage applications from all qualified candidates regardless of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability.
If selected to participate in the recruitment and selection process, please advise Human Resources of any accommodation(s) that may be required.
