Salesforce Administrator

12 hours ago

Toronto, Ontario, Canada Peninsula Canada Full time
Salesforce Administrator Job Description

Role Summary:

We are seeking a highly skilled Salesforce Administrator to join our team at Peninsula Canada. As a Salesforce Administrator, you will be responsible for managing our Salesforce CRM environment, ensuring seamless data management, and providing exceptional support to our users.

Key Responsibilities:

  • Manage user accounts, reports, dashboards, workflows, and process builders
  • Investigate and resolve production problems, coordinating with Salesforce Support
  • Create documentation, cookbooks, and training materials for our support groups
  • Provide ongoing Salesforce platform support and collaborate on enhancements
  • Effectively prioritize and execute tasks in a constantly changing work environment
  • Collaborate with Business Analysts on end-to-end testing of the platform in QA/UAT
  • Use Jira to log and track projects and BAU Salesforce support issues
  • Stay up-to-date on Salesforce releases, technologies, and best practices

Requirements:

  • Required: Salesforce Administrator Certification and Advanced Admin
  • 3-5 years of experience in Salesforce Administration
  • 3-5 years of experience on Sales Cloud & Service Cloud
  • Prior experience with Salesforce Lightning and Field Service Lightning (FSL)
  • Demonstrated proficiency in data management tools such as Data Loader
  • Experience with AppExchange installation, configuration, and maintenance
  • Prior development and APEX experience is highly recommended
  • Excellent communication and analytical skills
  • Ability to think outside the box to complete tasks and objectives
  • Experience managing reporting and dashboards for multiple cross-functional teams
  • Experience with DocuSign and Nintex for document generation through Salesforce workflows

Why Work for Peninsula Canada?

  • Enhanced Benefits with Health and Dental Coverage
  • We offer a Registered Retirement Savings Plan (RRSP) Matching Program
  • Downtown Location
  • Vacation Days increase after 2 and 5 years' service

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