See more Collapse

IT Helpdesk level 2

2 months ago

Greater Montreal Metropolitan Area, Canada Groom & Associates(és) Full time

IT Service Desk Manager – Level 2


Great opportunity for an IT support Technician This is a 3rd party hotel management company with over 65 Luxury hotels and office across Canada. They are looking for an IT Service Desk Technician to support their employees and staff (not the customers/hotel guests) on challenging IT tickets related to hardware and software. The company has been in a staple in Canadian luxury hotels management for 30 years.


Title: IT Service Desk Technician – Service Operations Group - Bilingual

Location: : Montreal, Sheraton Hotel near the airport. They are asking to come in 2 times a week, the rest can be done remotely

Position status: Full time permanent

Salary: 70k-75k + benefits + RRSP matching 1.5% + 3 week’s vacation


Currently they have a team of support engineers across Canada handling different regions. They have partnered and opened some new hotels over the past few years and are looking to bring on people who can help with the support.


Responsibilities include:

(Please note you are not required to be an expert in all things listed)


• Support customer environments by responding to add/move/change requests

• Implement new environments and optimize existing environments

• Contribute to planning efforts for disaster recovery, capacity expansion and component upgrading

• Contribute to efforts in multi-platform configuration and automation

• Produce and maintain documentation on installations, incidents, and procedures

• Install and configure tools for event monitoring, capacity planning, performance monitoring, etc.

• Make recommendations based on monitoring results and observations

• Level 1 and 2 troubleshooting and resolution of system problems

• Perform system software upgrades including scheduling, testing, and coordination

• Create and manage user accounts

• Configure data backups and recovery

• Participate in team meetings

• Participate in customer meetings and review sessions

• Contribute to general improvement projects of internal and external infrastructure and systems


Qualifications:

(Please note you are not required to be an expert in all things listed)


• Intermediate knowledge of Ethernet and TCP&UDP/IP networking

• Intermediate to advanced knowledge of Windows desktop and server technology

• Intermediate knowledge of L2 and L3 switches and hardware firewalls

• Intermediate knowledge of common infrastructure services and technologies (E.g., DNS, DHCP, LDAP, etc...)

• Experience supporting multi-site and remote implementations

• Experience using and implementing IPSec and SSL VPN solutions

• Experience using and implementing the VMWare hypervisor

• Experience using and implementing fibre channel and NAS storage arrays

• Experience supporting production internet environments

• The ability to rapidly self-educate on new concepts and tools

• The ability to communicate complex technical information in straightforward terms

• Working knowledge of Windows batch and PowerShell and/or VBScript scripting

• Strong communication skills in English and French

• 4+ years of experience in the IT industry and at least 1 year of experience in a similar role

• Advanced education at the university, CEGEP, or accredited program levels is preferred

• Industry certifications from leading vendors, frameworks (E.g., ITIL) and standards organizations are preferred

• Experience working in the hospitality industry, with POS infrastructure, or with PMS infrastructure is advantageous

• A strong desire and ability to be a first point of contact for external and remote customers

• A strong desire and ability to continue learning and to stay ahead of the typical customer’s knowledge and experience

• A strong desire and ability to lead improvement projects and see them through to the end

• A strong desire and ability to work closely with other team members and to help them grow and gain new skills and knowledge

We have other current jobs related to this field that you can find below

  • Helpdesk Technicien

    3 days ago

    Greater Montreal Metropolitan Area, Canada Groom & Associates(és) Full time

    L2 Helpdesk Technicien - Entreprise dans MedtechDepuis 1999, cette entreprise est l'un des rares fournisseurs internationaux établis de services de sécurité cardiaque. Du stade précoce au stade avancé, de la génération et de la gestion, de l'approvisionnement à l'analyse scientifique, l’entreprise et son expertise médicale sont devenus un acteur...

  • Helpdesk Technicien

    3 days ago

    Greater Montreal Metropolitan Area, Canada Groom & Associates(és) Full time

    L2 Helpdesk Technicien - Entreprise dans Medtech Depuis 1999, cette entreprise est l'un des rares fournisseurs internationaux établis de services de sécurité cardiaque. Du stade précoce au stade avancé, de la génération et de la gestion, de l'approvisionnement à l'analyse scientifique, l’entreprise et son expertise médicale sont devenus un acteur...

  • Helpdesk Technicien

    4 days ago

    Greater Montreal Metropolitan Area, Canada Groom & Associates(és) Full time

    L2 Helpdesk Technicien - Entreprise dans MedtechDepuis 1999, cette entreprise est l'un des rares fournisseurs internationaux établis de services de sécurité cardiaque. Du stade précoce au stade avancé, de la génération et de la gestion, de l'approvisionnement à l'analyse scientifique, l’entreprise et son expertise médicale sont devenus un acteur...

  • IT Helpdesk level 2

    2 weeks ago

    Greater Montreal Metropolitan Area, Canada Groom & Associates(és) Full time

    IT Service Desk Manager – Level 2 Great opportunity for an IT support Technician! This is a 3rd party hotel management company with over 65 Luxury hotels and office across Canada. They are looking for an IT Service Desk Technician to support their employees and staff (not the customers/hotel guests) on challenging IT tickets related to hardware and...

  • IT Helpdesk level 2

    2 weeks ago

    Greater Montreal Metropolitan Area, Canada Groom & Associates(és) Full time

    IT Service Desk Manager – Level 2 Great opportunity for an IT support Technician! This is a 3rd party hotel management company with over 65 Luxury hotels and office across Canada. They are looking for an IT Service Desk Technician to support their employees and staff (not the customers/hotel guests) on challenging IT tickets related to hardware and...

  • IT Helpdesk level 2

    2 weeks ago

    Greater Montreal Metropolitan Area, Canada Groom & Associates(és) Full time

    IT Service Desk Manager – Level 2 Great opportunity for an IT support Technician! This is a 3rd party hotel management company with over 65 Luxury hotels and office across Canada. They are looking for an IT Service Desk Technician to support their employees and staff (not the customers/hotel guests) on challenging IT tickets related to hardware and...

  • IT Helpdesk level 2

    5 days ago

    Montreal, Quebec, Canada Groom & Associates(és) Full time

    IT Service Desk Manager – Level 2 Great opportunity for an IT support Technician This is a 3rd party hotel management company with over 65 Luxury hotels and office across Canada. They are looking for an IT Service Desk Technician to support their employees and staff (not the customers/hotel guests) on challenging IT tickets related to hardware and...

  • IT Helpdesk Technician

    2 weeks ago

    Greater Sudbury, Canada IAMGOLD Full time

    IT Helpdesk Technician - (13981) Description **Improve the processes of today** **Define the best practices of tomorrow** At Côté Gold, we focus on what we contribute, not just what we extract. We believe that in order for prosperity to be sustained, it must be shared, it must support the well-being of our employees and our communities, and it must be...

  • IT Helpdesk Technician

    2 months ago

    Greater Sudbury, Canada IAMGOLD Full time

    IT Helpdesk Technician - (13799) Description **Improve the processes of today** **Define the best practices of tomorrow** At Côté Gold, we focus on what we contribute, not just what we extract. We believe that in order for prosperity to be sustained, it must be shared, it must support the well-being of our employees and our communities, and it must be...

  • IT Technician

    2 months ago

    Montreal, Canada DELAN - IT Head Hunters Full time

    Tasks/Responsibilities The IT Technician will be responsible for Level 2 support the 450 employees of the company in the greater Montreal area. MORE PRECISELY Perform technical support on the computer hardware and software used Manage requests through the ticketing system and contribute to various special IT projects Work closely with the Level 1...

  • IT Technician

    3 weeks ago

    Montreal, Canada DELAN - IT Head Hunters Full time

    Tasks/Responsibilities The IT Technician will be responsible for Level 2 support the 450 employees of the company in the greater Montreal area. MORE PRECISELY Perform technical support on the computer hardware and software used Manage requests through the ticketing system and contribute to various special IT projects Work closely with...

  • IT Infrastructure and Communications Specialist

    2 months ago

    Montreal, Canada Fed IT Full time

    Hello, I'm Clémence, recruitment and business development consultant at FED IT, a recruitment agency specializing in IT professions. I work on two types of recruitment: temporary and permanent. All our consultants are IT experts who speak your language and work in your environment. We cover the full range of IT professions: development, business...

  • IT Infrastructure and Communications Specialist

    3 weeks ago

    Montreal, Canada Fed IT Full time

    Hello, I'm Clémence, recruitment and business development consultant at FED IT, a recruitment agency specializing in IT professions. I work on two types of recruitment: temporary and permanent. All our consultants are IT experts who speak your language and work in your environment. We cover the full range of IT professions: development, business...

  • IT Infrastructure and Communications Specialist

    11 hours ago

    Montreal, Canada Fed IT Full time

    Hello,I'm Clémence, recruitment and business development consultant at FED IT, a recruitment agency specializing in IT professions.I work on two types of recruitment: temporary and permanent.All our consultants are IT experts who speak your language and work in your environment. We cover the full range of IT professions: development, business intelligence...

  • Helpdesk Support Representative

    5 days ago

    Montreal, Quebec, Canada Ivalua Full time

    Helpdesk Support Representative - Trilingual - Montreal, CanadaThis is an exciting opportunity to develop a new generation of Procurement technologyA "Magic Quadrant" leader, Ivalua's solutions work in a complex global economy. Our innovative Procure-to-Pay solutions include automating customized workflows to request, procure, receive, and pay for goods and...

  • IT Infrastructure and Communications Specialist

    2 months ago

    Montreal, Canada Fed IT Full time

    Hello,I'm Clémence, recruitment and business development consultant at FED IT, a recruitment agency specializing in IT professions.I work on two types of recruitment: temporary and permanent.All our consultants are IT experts who speak your language and work in your environment. We cover the full range of IT professions: development, business intelligence...

  • IT Infrastructure and Communications Specialist

    2 months ago

    Montreal, Canada Fed IT Full time

    Hello,I'm Clémence, recruitment and business development consultant at FED IT, a recruitment agency specializing in IT professions.I work on two types of recruitment: temporary and permanent.All our consultants are IT experts who speak your language and work in your environment. We cover the full range of IT professions: development, business intelligence...

  • IT Infrastructure and Communications Specialist

    3 weeks ago

    Montreal, Canada Fed IT Full time

    Hello,I'm Clémence, recruitment and business development consultant at FED IT, a recruitment agency specializing in IT professions.I work on two types of recruitment: temporary and permanent.All our consultants are IT experts who speak your language and work in your environment. We cover the full range of IT professions: development, business intelligence...

  • IT Infrastructure and Communications Specialist

    2 weeks ago

    Montreal, Canada Fed IT Full time

    Hello,I'm Clémence, recruitment and business development consultant at FED IT, a recruitment agency specializing in IT professions.I work on two types of recruitment: temporary and permanent.All our consultants are IT experts who speak your language and work in your environment. We cover the full range of IT professions: development, business intelligence...

  • IT Infrastructure and Communications Specialist

    2 weeks ago

    Montreal, Canada Fed IT Full time

    Hello,I'm Clémence, recruitment and business development consultant at FED IT, a recruitment agency specializing in IT professions.I work on two types of recruitment: temporary and permanent.All our consultants are IT experts who speak your language and work in your environment. We cover the full range of IT professions: development, business intelligence...