Communications Services Manager

1 month ago

Canada Deloitte Full time

At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.


Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.


In this role, the Unified Communications (UC) Manager, your role will involve:

  • Providing operations support, coordinating with the equivalents in other regions and the UC Leader to ensure seamless transition of work in progress and consistency of delivery.
  • Supporting projects related to Microsoft Skype for Business, Teams, Zoom and associated products (the UC platform)
  • Contributing to, produce, and maintain processes, procedures, operational and architectural documentation Ensure compliance with processes and adherence to standards and documentation, for example change control, incident management, cyber security.
  • Contributing to architecture and design of solutions and oversee deployment in partnership with the engineering and project management teams
  • Partnering with the PMO to prepare overall project strategy, schedule, milestones, tasks and estimates Collaborate with the PMO to oversee progress and status of deliverables on projects within the various delivery teams


You are someone with:

  • Bachelor’s degree or equivalent industry experience
  • 3-5 years in an engineering or architecture role involving relevant technologies. Professional Qualifications are preferred, such as Microsoft certifications
  • ITIL Foundation Qualification

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