Manager, Community Services
7 days ago
As a member-owned cooperative, we're helping our members with their real goals and real challenges so they can live the real life they want.
Plus, we invest 10% of our budgeted profits back into our community – almost $90 million since 2000 alone – because when our members do well, we believe our communities should do well too.
Manager, Payment and Cash ManagementAdmin - Douglas St, Georgia Business Centre
Job Type:
Full Time
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The Manager, Payments and Cash Management plays a key role in supporting Coast Business selling cash management services to established commercial services customers and targeted prospective customers.
The Manager, Payments and Cash Management works closely with other Coast Business Managers to attain corporate goals and solidify customer retention efforts through the delivery of an integrated commercial customer experience.
This role requires the incumbent to think quickly, manage time very well, respond to needs quickly and accurately, and be very well versed on the various set up options for on-line business accounts through COBB, CAFT, Merchant Services and Bill Payments on-line.
Ensure activities comply with pertinent external regulations and established policies, procedures and controls.Ensure compliance monitoring is in place, including processes for management of operational risk and AMLATF related risks in accordance with Company and regulatory standards.
Maintain awareness of external conditions, including markets, competition, demographics and regulations, to provide input on payment and cash management products to meet customer needs while maintaining market competitiveness and profitability.
Respond to general and technical customer inquiries and concerns within a given authority.In conjunction with commercial services managers, proactively assesse customer needs and recommend effective strategies and solutions
Perform cost and benefit analyses and negotiates pricing to optimize product and service solutions
Attend joint sales call with other commercial services managers in support of the cash management strategy
Contribute to the growth of deposit business and associated cash management products, by meeting or exceeding assigned targets
Responsible for the completion of all documentation related to the cash management products and services by the customer.
Assist in coaching commercial services team on cash management practices, tools and processes with regards to the sales and maintenance of cash management products and services.
Support partners within Commercial Services in marketing and sale of cash management services; This role operates within a small unit where all are required to jump in and service the business member per their individual needs including full customer product and technical set-ups.
Minimum of 6 years of banking experience with 3 years of commercial banking. Bachelor's Degree or a diploma requiring - 4 years of full-time study.Proficient knowledge of commercial and personal credit analysis, policies, security and legal procedures.
Advanced knowledge of Coast Capital Savings' policies and procedures.
Advanced knowledge of deposit and cash management services, as well as, other products and services of Coast Capital Savings and its competitors.
Proficient knowledge of computers and computer programs (i.e. Word, Excel).Proficient knowledge of local and provincial economies and trends in a variety of industries
Advanced organizational and time management skills.
Advanced level of negotiating skills and demonstration of creative thinking with respect to providing business services and problem solving.
Equity, Diversity & Inclusion at Coast CapitalWe are committed to building better, brighter, more inclusive futures for everyone – including our employees. At Coast Capital, we are committed to equity, diversity and inclusion.
We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women.
We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences and expertise benefit of our employees, our members, and our community.
It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities.
Committed to inclusion and engagement.We have an ongoing focus on equity, diversity, and inclusion and routinely track how we're doing, and what we need to do to keep improving.
We foster a culture where everyone can feel safe to be who they really are and thrive.Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership.
In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role.
Retirement options. That's why we offer the choice of a defined contribution or defined benefit pension plan or RSP's.Mortgage and auto financing benefits . Employees save thousands on their mortgages and auto loans with best-in-category benefits.
We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year.
We're a Platinum member of Canada's Best Managed Companies and are regularly recognized by Canada's Most Admired Corporate Cultures and the BC Top Employers Awards.
We reinvest 10% back into the community. When we do well, our communities do well. That's why since 2000 we've invested over $90 million into our member's communities.Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice.
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