Bilingual Customer Service Representative

2 weeks ago

Mississauga, Canada Kelly Services (Canada), Ltd. Full time

Kelly Services is currently looking for a Bilingual Customer Service Representative (French) to join our team in Mississauga, ON.


This role will be responsible for responding to a wide range of telephone inquiries from Nissan Canada Finance Customers and Dealers. Our candidate should understand it is critical to maintain customer focused, and remain composed, even in challenging circumstances or with high call volumes.


This is a hybrid role, working in the office Mondays and Tuesdays


Job functions include but are not limited to:


  • Responds to and resolves incoming dealer/customer inquiries and requests. For example, security deposit inquiries, statement of account on lease and loan accounts, release letters, address changes, banking information changes and payout issues.
  • Documents processing and other assigned duties: e.g. lease or loan transfers including processing the necessary documents to transfer vehicles to another name, processing of contracts (including condition reports, insurance confirmations), sending documents to dealerships upon completion, and inputting any changes based on the documents, into the system.
  • Documents requests for information and ensures timely execution of requested information to customers and dealers.
  • Preparing customer correspondence, including, lien release letters after ensuring account is closed and nothing owing (1-2 days); statements of account ensuring history is accurate (4-5 days); payout letters providing balance owing (1-2 days), and registering liens in all provinces.
  • Completing outgoing calls, research, and follow-up. Activities include: lease transfer follow-up, payout problems, and any other calls necessary to respond to inquiries or issues.
  • Assist in handling all incoming customer mail and emails.
  • As necessary, performs other related duties of which the above are representative.


Qualifications:

  • High School education required, University or College degree preferred.
  • MUST be Bilingual in French and English (Verbal and written).
  • 0-1 years of experience in a Customer Service/Call Center environment.
  • Capacity to maintain a customer focus in challenging circumstances and with high call volumes.
  • Excellent ability to multi-task and attention to detail is required.

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