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Bilingual Customer Service Representative
4 months ago
With a focus on Mobility, Operational Excellence, Value to our Customers and the Electrification of vehicles, you can expect to be part of something exciting. From the sleek design of our vehicles to the unique opportunities we offer around the globe, Nissan exemplifies ingenuity in everything we do. Our people are what drive the business forward.
We're currently looking for a Bilingual Customer Service Representative to join our team in Mississauga, ON.
This role will be responsible for responding to a wide range of telephone inquiries from Nissan Canada Finance Customers and Dealers. The ability to influence others, understanding business goals and objectives, and working towards individual and team improvement is key to success. It is critical to maintain a customer focus and remain composed, even in challenging circumstances or with high call volumes.
Job functions include but are not limited to:
- Responds to and resolves incoming dealer/customer inquiries and requests. For example, security deposit inquiries, statement of account on lease and loan accounts, release letters, address changes, banking information changes and payout issues.
- Documents processing and other assigned duties: e.g. lease or loan transfers including processing the necessary documents to transfer vehicles to another name, processing of contracts (including condition reports, insurance confirmations), sending documents to dealerships upon completion, and inputting any changes based on the documents, into the system.
- Documents requests for information and ensures timely execution of requested information to customers and dealers.
- Preparing customer correspondence, including, lien release letters after ensuring account is closed and nothing owing (1-2 days); statements of account ensuring history is accurate (4-5 days); payout letters providing balance owing (1-2 days), and registering liens in all provinces.
- Completing outgoing calls, research, and follow-up. Activities include: lease transfer follow-up, payout problems, and any other calls necessary to respond to inquiries or issues.
- As necessary, performs other related duties of which the above are representative.
Minimum Qualifications:
- Minimum High School education required, University or College degree preferred.
- MUST be Bilingual in French and English (Verbal and written).
- 0-1 years of experience in a Customer Service/Call Center environment.
- Capacity to maintain a customer focus in challenging circumstances and with high call volumes.
- Excellent ability to multi-task and attention to detail is required.
**Visa sponsorship for this position is not available at this time.**
Mississauga Ontario Canada
**NISSAN FOR EVERYONE**
People are our most valuable assets, and diversity and inclusion are the key to maximizing the power of each individual member of our team. When everyone belongs, the power of NISSAN is undeniable. Our Corporate Diversity Initiative aims to improve business results by ensuring that our workplace and core businesses meet the unique needs of our employees and customer base.
Nissan is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard. We have over 10 Business Synergy Teams (BSTs) across the U.S. and Canada that connect employees - with shared characteristics or interests - build allies, and foster a company culture where all employees feel supported and included.
Nissan also values inclusion in all areas of our business as we strive to mirror the diversity of our customer base and the communities where we do business. We are committed to procuring innovative goods and services, retailing our products and communicating from a diverse perspective which will help us continue to offer our customers competitively designed, market-driven products.
Join us as we carry our commitment to diversity and inclusion into the future.
Mississauga Ontario Canada
