Bilingual Customer Service Representative

3 weeks ago

Mississauga, Canada Air Liquide Full time

**Company Information**
VitalAire Canada is the Canadian home healthcare subsidiary of Air Liquide, the world leader in gases, medical technologies and services for Industry and Healthcare. VitalAire empowers patients who have sleep apnea or require home oxygen therapy through ongoing respiratory support and compliance.

**Here is what you will do**
VitalAire is currently recruiting a highly energetic and motivated Bilingual Customer Service Representative for our Mississauga branch. The Customer Service Representative provides customer support by answering incoming calls and placing outbound calls pertaining to Sleep Apnea treatments, Oxygen and other respiratory services. As necessary, contacting referral sources and customers to obtain further information to update and complete the electronic patient file.
- Answering large volume of calls in a timely manner
- Identify customer needs, clarify information, research issues and provide resolutions
- Creates and updates customer electronic files for Customer Management and scheduling systems
- Maintains integrity of client file information by electronically documenting both written and verbal correspondence
- Build and maintain professional relationships with clients, referral sources, hospitals, funding agencies and internal customers
- Responds to Sleep health and Oxygen customer service inquiries providing appropriate solutions
- Handling customer complaints; receiving and reporting incidents in the electronic systems
- Troubleshooting Sleep Apnea and Oxygen equipment malfunction calls and where necessary escalate calls to designate
- Conduct outbound calls as required to complete or update client files

**Here is what you will need**
- High School Diploma - background or experience in Customer Service/Medical Office
- **_Bilingualism in English/French_**:

- Keyboarding Skills (+45 wpm)
- Strong experience with data management
- Agreeing to disclose your COVID-19 vaccination status, as a condition of employment
- Agreeing to be fully vaccinated against COVID-19 and to maintain such fully vaccinated status, as a condition of employment

**Here is why you should join**
- Competitive salary, plus bonus and vacation
- Competitive benefit flex package & pension plan
- Standard working hours for better work/life balance
- Tuition reimbursement & career development programs

**Additional information**:

- At Air Liquide, we value the health and safety of our customers, patients and employees. As such, we strongly encourage everyone to get vaccinated against COVID-19 and all future employees will be required to be fully vaccinated against COVID-19 and to maintain such fully vaccinated status._

Job Reference: CA05051

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