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Change Management Manager

2 months ago

North York, Canada Robert Half Full time

Our client in the healthcare industry in Toronto, is looking for a Change Management Manager for a long term contract. The Change Manager will prepare and equip stakeholders to receive and adopt change for a SAP upgrade project. The primary responsibility will be creating and implementing business readiness plans that maximize employee adoption and usage of new capabilities and technology. Conduct change impact analysis, identify impacted stakeholders, and assess change readiness. Focus on the people side of change, including changes to business process, systems and technology, job roles and organization structures. The Change Manager will work to drive faster adoption, higher ultimate utilization of and proficiency with the changes that impact employees and stakeholders.


Responsibilities:

  • Lead the planning and execution of the business readiness activities for a specified project - ERP upgrade
  • Conduct change impact analyses, identify impacted stakeholders, and assess change readiness
  • Identify and manage anticipated resistance and potential risks.
  • Support the project team to develop stakeholder/partner outreach and engagement efforts to obtain awareness, understanding, buy-in, and support
  • Provide input, document requirements, and support the design and delivery of training programs.
  • Conceptualize, coordinate, and prepare client-ready products that meet both the organizational and stakeholder standards and needs
  • Lead consultations, focus groups, workshops, presentations, and meetings with affected stakeholders
  • Deliver change related updates to impacted mission partners and stakeholders
  • Assign change work to supporting resources from the mission, if applicable
  • Provide change assessments, analysis, risks, gaps, recommendations to mission partners
  • Work closely with support functions (Communications, HR, PMO) on the delivery of change plans, activities and materials
  • Act as a change agent and organizational business partner to raise awareness and understanding of the change, providing support to employees and leaders throughout the change journey


Requirements:

  • 5+ years of employment experience in a communication and/or change management role
  • Post-secondary college/degree in organizational design, technology or related field
  • Change Management or behavioral Analysis certifications/degree is an asset
  • Experience and knowledge of change management principles, methodologies, and tools
  • Experience producing organization-wide communications
  • Experience leading communications activities for organizational IT initiatives
  • Experience working with complex technology transformations especially SAP S4 HANA upgrade
  • Experience in communications, including developing and/or implementing a wide-ranging communications tactics
  • Excellent written communication and editing skills, particularly conveying technical information for diverse audiences