Program Manager

2 days ago

Greater Toronto Area, Canada JUMP Math Full time

Reporting to the Founder and working collaboratively with the Program Manager, Student Supports, the Program Manager, Tutoring Services is responsible to lead and grow JUMP Math’s direct tutoring services for Grades 1-9+. The role will develop and implement a new direct tutoring services program that deliver both paid and volunteer tutoring sessions (in person and virtual) to schools and/or parents/students.


This new program will contribute to supporting JUMP Math’s charitable partnerships and long-term financial sustainability. The role is key to supporting JUMP Math’s efforts to deliver grant funded tutoring pilots with school districts and community organizations that supports JUMP Math’s “integrated service model”. The integrated service model provides wraparound support (after school, summer school, direct to home) to close student learning gaps and increase student math and numeracy outcomes.


The role also works closely with the Program Manager, Student Supports to ensure math tutors are provided with professional learning and resources to deliver JUMP Math with fidelity.


This is a full-time role (37.5 hours/week) with benefits.


Location of Work: This role is intended to be hybrid with some attendance in person for meetings and duties at the JUMP Math office in Toronto.


Salary Range: $65K – $75K based on experience


To Apply:


Qualified candidates may apply on or before July 19, 2024 to careers@jumpmath.org with a cover letter and resume. Please include position title in subject line of email. Please use the cover letter to explain in one page how your qualifications match our requirements and why this job is right for you at this point in your career.


We thank all applicants for their interest. Qualified candidates will be interviewed as applications are received until a suitable candidate is hired. Only those considered for an interview will be contacted. No phone calls please.


JUMP Math is committed to diversity within its community and especially welcomes applications from racialized persons/persons of colour, women, Indigenous/Aboriginal people of North America, persons with disabilities, LGBTQ persons, and others who may contribute to further diversification of ideas. All qualified candidates are encouraged to apply. If you require accessibility accommodation, please indicate in your application. Application is only open to those legally eligible to work in Canada.


Key Accountabilities:


Program Management:

  • Develop strategies and plans for direct tutoring services to support charitable partnerships and revenue generating tutoring services to support JUMP Math’s financial sustainability
  • Execute and evaluate a tutoring services pilot and recommend changes to grow and expand the program
  • Work collaboratively with the JUMP Math team to launch a direct tutoring service (both paid and volunteer) and certified tutor training program
  • Monitor and report on progress of direct tutoring services programs
  • Manage the online Tutoring Management System (TMS) for JUMP Math tutors and students with the support of the Program Coordinator, Program Innovation and Research team.
  • Develop policies and procedures manual for the delivery of direct tutoring services
  • Uses program data to identify and address operational challenges quickly
  • Monitors trends and competitors in the tutoring market and recommends changes to improve outcomes
  • Supports the execution of grant funded tutoring programs for schools and districts


Human Resources: Recruit, Onboarding and Training

  • Working closely with the HR Generalist and the Finance team recruit/evaluate and supervise a team of JM tutors that deliver both paid and volunteer direct tutoring to students
  • Ensure the proper screening of potential tutors (police vulnerable sector checks), is done to ensure safety of students and manage risks for the organization
  • Working closely with the Program Manager, Student Supports and the Director, Professional Learning to ensure successful onboarding, orientation and professional learning is provided to all paid and volunteer tutors to ensure JUMP Math is delivered with efficacy for positive student outcomes
  • Provides input to Program Innovation colleagues for online tutoring training programs delivered by JUMP Math
  • Works to develop a Volunteer Tutor recruitment and training strategy and program to support high needs students


Marketing, Promotion and Sales:

  • Works closely with the Sales and Professional Learning team to pitch tutoring and supplementary math products and programs to school districts or state/provincial RFP/RFQ opportunities to grow revenues
  • Collaborates with the Marketing and Communications team to promote the program to key stakeholders
  • Represents JUMP Math among school-based partnerships and community partnerships
  • Works closely with the Development (Fundraising) team to support grants and other funding applications and stewardship to support the growth and impact of JUMP Math tutoring


Skills:

  • Program development, delivery and evaluation abilities
  • Project management and organization
  • People management/supervisory skills
  • Financial acumen and entrepreneurial mindset
  • Managing a variety of internal and external partnerships and sources
  • Strong interpersonal and communication skills
  • Data and analytical and problem-solving skills
  • Presentation and public speaking skills


Personal Attributes:

  • Growth Mindset
  • Attention to detail
  • Adaptable/flexible
  • Confident
  • Accountable
  • Problem solver
  • Team player
  • Positive can-do attitude and student-centered approach
  • Believes that all students can learn math and perform at or above grade level
  • Values volunteerism

Education and Experience (minimums):

  • A minimum of 3 years of experience in a non-profit/charity or private sector in a similar or related role (education, tutoring, coaching, program management/coordination)
  • A post-secondary diploma or degree; or equivalent work experience
  • Experience with recruiting, supervising, coaching and retaining paid and volunteer roles
  • Previous experience as a tutor/educator is an asset
  • Experience with program development, execution and evaluation
  • A passion for education and the possibilities of math education to change lives.
  • Able to work hybrid/remotely and have some flexibility on occasion with scheduling/work hours

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