Bilingual Collections Specialist
2 days ago
Bilingual Collections Specialist
6 month contract- potential for extension
Toronto- Hybrid 2 days in office (8 Spadina Avenue)
Responsibilities:
- Negotiate payment of debts in accordance with client and company guidelines.
- Reduce aging and balance delinquencies.
- Conduct skip tracing.
- Coordinate outbound collection letters.
- Suggest improvements on operational processes and establish best practices.
- Produce reports, analyze data, identify trends, and provide recommendations.
- Identify and escalate risks as well as potential fraud.
- Update and document collection files with detailed information from clients, customers, agencies, and maintain professional communications.
- Support the collections team and management on all objectives
Must haves:
- Bilingualism in French is required.
- Minimum of 1 year of experience as a proven collections expert in a banking or agency setting.
- Excellent written and oral communication.
- Strong understanding of consumer credit (secured and unsecured).
- Excellent collections, skip tracing, and negotiation skills.
- Proven track record of curing difficult accounts.
- Excellent customer service skills and de-escalation abilities.
- Thorough understanding of all privacy and collection laws.
- Repossession and PPSA experience is an asset.
- Proficient in Word, Excel, PPT, Google solutions – Chrome, Docs, Mail, Calendar, etc.
- Salesforce experience will be considered an asset.
- Availability to work Saturdays on a rotating schedule.
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