Specialist, Client Operations

3 days ago

canada Maple Direct Full time

Job Title: Specialist, Client Operations


Company Overview:

Maple Direct is a fast-growing growth service for consumer brands looking to scale in a modern way. We are dedicated to driving success for our clients through innovative strategies and exceptional execution. We service a range of different clients from multi-national retail brands to fintech start-ups, allowing for exposure across multiple industries and a dynamic environment with significant opportunities to grow.


Job Summary:

We are looking for a Specialist for our Client Operations team to support our Director of Operations in ensuring client success and operational excellence. This role involves coordinating day-to-day activities for client services, assisting with presentations, performing business analyses, and ensuring timely execution of go-to-market strategies in collaboration with internal teams. This is a remote position, providing flexibility and the opportunity to work from anywhere. The ideal candidate is highly motivated, analytical, extremely organized, and a self-starter.


Day-to-Day Responsibilities:

  • Assist in the creation and delivery of client presentations.
  • Perform business analysis on client business results to identify trends, opportunities, and areas for improvement.
  • Work closely with internal creative, analytical, and media teams to ensure timely and accurate execution of projects and campaigns.
  • Maintain effective communication with clients to address their needs and provide updates on project status.
  • Support the Director of Operations in managing client relationships and ensuring overall client satisfaction.


Qualifications:

  • Undergraduate degree in Business Administration, Business Commerce, or related field preferred (BBA, HBA, BCom).
  • Strong analytical skills with the ability to perform detailed business analyses.
  • Excellent organizational and coordination skills.
  • Strong communication skills, both written and verbal.
  • Ability to work collaboratively with cross-functional teams and manage multiple tasks simultaneously.
  • Attention to detail and a proactive approach to problem-solving.
  • Eager to work with some of the largest retail groups and international brands.


Why Join Us:

  • Be part of a company that values innovation, growth, and client success.
  • Work with a diverse range of clients, from multi-national retail brands to fintech start-ups.
  • Enjoy a dynamic and fast-paced work environment with significant opportunities for professional growth and development.
  • Benefit from the flexibility of a remote position, allowing you to work from anywhere.


We believe in hiring smart, curious people who are excited to learn and develop their skills. Join our team and be part of a company that values innovation, growth, and client success



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