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Delivery & Operations Specialist

4 months ago

Canada Genetec Full time

**The Team**:
Stratocast is a simple, cloud-based video monitoring system that has been designed to remove obstacles of network video adoption for small and mid-sized businesses, as well as larger enterprises operating multiple small sites. The service leverages the Microsoft Azure cloud-computing platform, eliminating the need for on-premise servers and storage, greatly reducing traditional hardware costs and installation time.

The Delivery & Operations Specialist will work closely with existing support groups, the DevOps team and the cloud operations team to build processes, tools, and knowledge that will be used to enhance the support and delivery of the product to customers. The Delivery team also works closely with the sales team and the certified system integrators to ensure painless deployments of the solution for both our clients as well as potential clients currently evaluating the product.

**What your day will look like**:

- Ensure system delivery according to defined Service Level Agreements
- Develop and maintain tools for monitoring, metrics collection, deployment etc.
- Help to drive performance tuning and capacity planning processes
- Identify incident trends and patterns through regular feedback and incident reporting
- Analyze and respond to customer incidents and service requests
- Provide Business Intelligence data for product management and sales groups
- Support our first level of technical Support and handle escalations

**About you**:

- Bachelor’s degree in Computer Science or Computer Engineering or equivalent experience
- Fluent in English and functional in French
- Demonstrates both autonomy and initiative
- Organizational skills, deductive skills, priority management skills and attention to details
- Strong analytical and troubleshooting skills
- Able to multitask, work iteratively, adjust work priorities, and is results oriented
- Strong written and verbal communication skills
- Team player who will work towards meeting team commitments
- A passion for improving processes and commitment to customer satisfaction

**Technical Requirements**:

- Excellent troubleshooting knowledge of the various Microsoft Windows operating systems
- Excellent knowledge of networking principles and IP protocols (VPN, DNS, DHCP, VLAN, TCP/IP, NTP, etc.)
- Knowledge and experience with scripting (ideally PowerShell) and process automation
- Knowledge and experience with server virtualization and cloud technologies (e.g. Azure) and concepts
- Experience with monitoring and operating a 24x7 mission critical infrastructure

**Great if you have**:

- Knowledge of Spanish or any other language
- Experience building web tools and/or working with web frameworks an asset
- Knowledge of PowerShell

**Let's talk perks**:

- Attractive compensation package
- Training Tuition Reimbursement Program
- Subsidized meals in our amazing Bistro (Les Cordons Bleus)
- Work-life balance with a flexible working schedule
- Free, unlimited coffee
- Private, free parking for all employees
- Onsite fitness facility with personal trainer

Would you like to know what it looks like to work at Genetec? Click on the following link to find out for yourself Genetec Culture