Interim Vice President, Account Management

3 weeks ago

North York, Canada LHH Knightsbridge Full time

IMMEDIATE INTERIM OPPORTUNITY


Interim Vice President, Account Management

Reports To: President/CEO

Duration: 12-14 months

Location: North York, ON (in-office)


Our client is a complex, Canadian B2B services organization whose main customers are retail and consumer goods companies. Due to a period of strong growth and a new strategy to diversify they are now looking for an experienced sales leader to augment their current team. As part of the leadership team, the interim executive will contribute to the continued growth of the existing client base and provide strategic support to customers, the account management team as well as functions across the business. We are seeking a hands-on, charismatic individual with a proven track record of delivering results through strategic relationship management and people leadership.


Key Accountabilities:

  • Manage, develop, and maintain positive relationships with program members and customers
  • Lead and manage a field based-team responsible for managing customer relationships
  • Maximize revenue through targeted marketing activities, analytics, research and harmonized collection methodologies and practices
  • Integrate marketing and communication strategies with key account management activities and plans, ensuring consistent messaging, activities, and priorities
  • Support/reinforce the value proposition with customers through in-person meetings, customer satisfaction surveys, communications, and association management
  • Secure and implement improvements based on marketplace insights, working in collaboration with the operations department on launching new services to key accounts
  • Assist in the development of the annual business plan and program design
  • Build and maintain senior level relationships with existing key accounts and associations to gain an understanding of their businesses and key priorities to identify new market requirements, features and pricing/positioning strategies
  • On a targeted basis, secure participation of Key Accounts in new programs, ultimately meeting business plan targets. This includes scheduling and delivering presentations and general account management duties, including management of contracts, revenue, receivables and reporting to Key Accounts including details on their respective activity
  • Maintain strong knowledge of new and existing industry trends and new developments; understands and respond to current competitive conditions within the marketplace
  • Partially responsible for revenue management of the organization including reporting, collection of receivables and fee setting and related activities


Competencies and Requirements:

  • More than 10 years of Sales, Account Management or Client Services leadership experience, ideally within a consumer goods/retail, supply chain/logistics or B2B services setting
  • Natural charisma with a proven track record of nurturing and growing existing accounts. This is not a “sales hunter” role but rather relationship management of major national accounts
  • Business Degree, BA or BS Degree or equivalent preferred
  • Ability to strategize, identify opportunities and develop solutions and plans and ultimately deliver results
  • Results driven, curious, creative, energetic self-starter who can work independently and learn quickly in a fast-paced environment
  • Strong project management discipline
  • Proven people management and leadership experience
  • Excellent interpersonal, communication, collaboration and attitude
  • Travel outside of the office is required for account meetings, tradeshows, conferences, etc. (expectation is up to 25%). Most travel will be within Canada


PLEASE SEND YOUR CV (AS A WORD DOC) TO: Interim.Applications@LHHknightsbridge.com (SubjecT: Job Title)


LHH Knightsbridge Interim Management is a service to help our clients address a wide range of scenarios including leadership support due to sudden departures, driving key change initiatives or leading transformation projects. Our interim executives step in with minimal downtime to meet specific objectives and deliver results. All have held senior positions in the past and have now chosen to offer their unique depth and breadth of experience to organizations on a limited engagement basis.


Follow the LHH Knightsbridge LinkedIn page and set up a job alert to learn about new Executive Interim opportunities.


Lee Hecht Harrison Knightsbridge Corp. is committed to providing equitable treatment and accommodation to ensure a barrier-free recruitment process. In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and our AODA policy, a request for accommodation will be accepted as part of the hiring process. If you require accommodation to apply or if selected to participate in an assessment process, please provide your accommodation needs in advance to the Recruitment Lead for this opportunity.


We thank all interested candidates in advance; however, only individuals selected for interviews will be contacted.


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