L2 Product Support Analyst

Found in: Appcast CA A2 P - 2 weeks ago


Greater Toronto Area, Canada IT Connex Full time

Looking for a L2 Product support who will provide technical support coverage to all the MktSales application, actively monitoring the applications and technical platform SLA’s and KPI’s.

The candidate will spend a portion of their time on development tasks such as new features, scaling, recovery, and automation of manual tasks, continuous integration, and continuous delivery.

Experience installing, configuring, or supporting business applications.

• Experience tracking issues through tools such as JIRA and ServiceNow

• Good all-around technical skills/background

• Experience with some of the below technologies is required:

o UNIX (AIX/ Linux) environment

o Databases - Oracle, Microsoft SQL Server

o Scripting languages - Python, Shell, Java/javascript, Perl

• Demonstrated analytical skills

Markets Knowledge / understanding is preferred.

• Experience in supporting Sales and Trading, Risk and Trade Management Platforms or similar systems.

• Exposure or high level understanding of cloud computing platforms (AWS , Azure)

• Experience with ITRS Geneos, Appdynamics or alternate APM/Monitoring tools

This is a contract role and work type is hybrid.



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